BMC Discovery BMC Helix SREs

Who are we:
Fulcrum Digital is an agile and nextgeneration digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services insurance retail higher education food healthcare and manufacturing.

The Role:

• Plan manage and oversee all aspects of a Production Environment.
  
• Define strategies for Application Performance Monitoring Optimization in Prod environment.
  
• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
  
• Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
  
• Design develop and standardize Monitoring and Alerting mechanism for the supported applications.
  
• Take a holistic approach to problem solving by connecting the dots during a production event through the various technology stack that makes up the platform to optimize meantime to recover.
  
• Engage in and improve the whole lifecycle of services from inception and design through deployment operation and refinement.
  
• Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
  
• Support services before they go live through activities such as system design consulting capacity planning and launch reviews.
  
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating and lead in DevOps automation and best practices.
  
• Maintain services once they are live by measuring and monitoring availability latency and overall system health.
  
• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
  
• Work with a global team spread across tech hubs in multiple geographies and time zones.
  
• Able to perform oncall duties on a rotational basis.
  
• Occasional off hours work required.
  

Requirements

Must Have:

• BMC Discovery
  
• BMC Helix
  
• Linux
  
• Jenkins CI/CD
  
• Groovy Scripting/Yaml
  
• Git basic/bit bucket
  

Good To Have:

• Shell Scripting
  
• ITIL / ITSM
  
• Any Monitoring tool (Preferred Splunk/Dynatrace)
  
• Even Framework architecture
  
• PL/SQL
  
• Application Troubleshooting
  
• Ansible/Chef