Resident Services Specialist
Resident Services Specialist
Posted on :
22-11-2024
Employer Active
1 Vacancy
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Monthly Salary
29000 - 40000
Vacancy
1 Vacancy
Posted on :
22-11-2024
Job Description
JOB TITLE: Resident Services Specialist Remote Work
REPORTS TO: Resident Services Supervisor
Schedule: Monday to Friday 8AM to 5PM Pacific time
JOB SUMMARY
- The Resident Services Specialist is a customer service hero acting as the front line of communication for the company and building positive relationships with our resident base.
- The Resident Services team is responsible for a highvolume of work with quick turnaround times handling all residentrelated administration phone interactions and email communications all while keeping calm under pressure.
- In this role you partner with both internal teams and residents to create successful relationships by being the voice of both parties.
- You service the needs of our residents with urgency while remaining thorough and preserving integrity.
- This role s aim is to have as many people walk away with a smile as possible by appropriately addressing concerns and providing excellent customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Communication liaison between the Management Teams and the Residents; by telephone and over email
- Create legal documents and communications from standard templates
- Track and Manage communications involving the residents and the Building or Property Managers
- Oversees communications between the residents and Management teams for move outs lease breaks and minor requests
- Manages resident satisfaction by providing solutions to resident problems while staying within policy boundaries
- Maintains all records in internal databases and trackers
- As a face of the company help with the front lines of communication and escalate resident concerns as needed
- Assist residents with setting up automatic online payments review ledgers and answer account questions with assistance from Accounts Receivable
- Perform training as needed
SKILLS AND ABILITIES:
- Must be patient and empathetic to resident concerns
- Team player with strong interpersonal skills and emotional intelligence
- Service oriented; treats all parties both internal and external with courtesy and an authentic desire to help
- Excellent verbal and written communication skills
- Must be detailoriented and organized with a keen ability for multitasking
- Takes initiative and takes pride in problem solving
- Good technical ability reliable and resourceful
- Works well in fastpaced environment
- Thickskinned can take it in stride when handling difficult situations
WORKING CONDITIONS
- Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job the employee is regularly required to use office equipment such as computers and copiers to use hands and fingers operate tools or controls and reach with hands and arms. T
- The employee is frequently required to talk and hear.
DISCLAIMER
- This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.
- We provide employment opportunities (EEO) for all employees and job applicants without regard to race color religion national origin gender sexual orientation age marital status or disability.
- We hire and promote individuals solely on the basis of their qualifications for the job to be filled.
- Qualified job applicants with arrest and conviction records will be considered for the position in accordance with San Francisco s Fair Chance Ordinance.
Requirements
QUALIFICATIONS
- High School Diploma
- CCRM Certification required if permanent employee (must be obtained within 6 months of hire) maintains updated classes
- 13 years customer service or office experience preferred
- Yardi Excel Word and Outlook skills preferred
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Qualifications: Experience: Minimum of 2 years of experience in property management, maintenance coordination, or a similar role. Experience working with AppFolio or other property management software is highly preferred. Skills: Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines. Excellent communication skills, both written and verbal, to interact effectively with tenants, vendors, and internal teams. Problem-solving mindset and the ability to work well under pressure in fast-paced environments. Technical Knowledge: Familiarity with property maintenance tasks such as plumbing, electrical, HVAC, and general repairs. Familiarity to the extent where they can understand timelines for them and describe the nature of services needed to vendors. Proficiency in using AppFolio or similar software for managing work orders and reporting. Other: Ability to manage multiple work orders, projects, and requests simultaneously. Strong attention to detail and accuracy in record-keeping and documentation. Flexibility to handle emergency situations outside of normal business hours, as needed.
Employment Type
Full Time
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