ORACLE FUSION CLOUD SUPPORT

This is a remote position.

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Liaise with Client Oracle Fusion Cloud business resources to troubleshoot and resolve any assigned application functionality problems or queries.

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Provide necessary Client Support with phone or remote support using administration tools provided by the Client

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Communicate with Oracle Fusion Cloud technical support and developers to resolve issues and requests enhancement requests from Client

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Administer maintain and monitor the Client Oracle Fusion Cloud instances and Various Environments.

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Ensure continuity by providing clear and thorough documentation of configurations customizations and processes.

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Communicate effectively with nontechnical users and provide onboarding and training of new users.

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Participate in a crisis management situation when the Oracle Fusion Cloud processes fail unexpectedly.

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Think strategically about business product and technical challenges in an enterprise environment

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Analyze on premise transactional database environments such as Oracle SQL Server MySQL and/or Postgres evaluate and plan migrations to Cloud

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Design and Develop Various Architecture diagrams Communication matrix HLD LLD and other documents

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Consult for optimal design of database environments analyzing complex distributed production deployments and making recommendations to optimize performance

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Develop innovative solutions to complex business and technology problems

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Identify business requirements and map them to the Oracle Cloud Application functionality

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Provide mentorship and elevated support to Client Oracle Fusion Cloud Administrators.

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Employ customer facing skills to represent Cloud solutions well within the customer s environment and drive discussions with senior personnel regarding tradeoffs standard methodologies project management and risk mitigation

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Work closely with various Cloud solutions teams to help ensure the success of project consulting engagements with customers

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Help design and implement Various Cloud architectures and configurations for customer

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Develop and execute a strategic sales plan to achieve annual and quarterly targets and to expand the company s customer base in the Nordics

Requirements

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Bachelors degree in computer science / information technology

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A minimum of four (4) years of experience working with Oracle Fusion Cloud including Oracle Projects Oracle Financials Human Resources and other products within Oracle s suite of Cloud applications.

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Minimum 4 years of experience in Technical and Application Support & Networking

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Sound Knowledge of Data Structures

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Knowledge of government procurement practices financial and human resources operations and considerable experience in payroll practices would be considered assets.

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Ability to understand Government workflows processes and approvals.

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Knowledge of modern project management best practices and considerable experience in technical projects delivery would be considered an asset.

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Basic Application Programming / Coding in Python or C #

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Working Knowledge in Microsoft Visio and other UML tools

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Sound Knowledge of ITSM Process

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Environment Administration: Expertise in establishing managing and problem solving Fusion Cloud instances including module configurations creation and provision of new users security roles and execution of data transfers from legacy applications.

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Environment Sustainment: Expertise in maintaining a maintenance schedule system test scenarios and environment checks critical process monitoring and progress reporting and troubleshooting breakfix for identified problems and environmental change management.

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Systems Update Management: Expertise in preparing testing environment for planned updates conducting Impact assessments for existing functionality security reports integration etc.

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Reviewing and analyzing new functionality and making recommendations leading all testing efforts including initial regression and integration and overseeing the technical migration and system validation.

Benefits