Customer Service Representative
Customer Service Representative
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Job Description
Join TCG TOYS a leading global company in the puzzles and games industry as a Customer Service Representative. We are renowned for our highquality products marketed under the SURELOX and TCG TOYS brands reaching over 40 countries worldwide. Our team is small but mighty filled with passionate toy industry professionals dedicated to bringing joy and quality entertainment to families everywhere. As the face of our company youll have the opportunity to work with tierone licenses like FisherPrice Peppa Pig Paw Patrol and Sesame Street. Your role will be pivotal in ensuring customer satisfaction and maintaining our reputation as The Best in Fun. If you are enthusiastic about delivering exceptional service and being part of a company with a big heart and a commitment to play we invite you to join us in our mission to make a difference in the world of family entertainment.
Tasks
- Respond promptly and professionally to customer inquiries via phone email or chat.
- Resolve product or service problems by clarifying the customers complaint and determining the cause of the issue.
- Maintain a positive empathetic and professional attitude toward customers at all times.
- Process orders returns and exchanges efficiently ensuring customer satisfaction with every interaction.
- Collaborate with other departments to address complex customer issues and improve overall service delivery.
Requirements
- High school diploma or equivalent required; associate or bachelors degree preferred.
- Minimum of 2 years experience in customer service or a related field preferably within the toy or consumer goods industry.
- Strong communication skills both verbal and written with the ability to effectively interact with customers and team members.
- Proficiency in Microsoft Office Suite and CRM software; experience with ticketing systems is a plus.
- Ability to handle stressful situations with patience and professionalism demonstrating a commitment to providing excellent customer service.
Join TCG TOYS as a Customer Service Representative! Be part of a passionate team dedicated to delivering quality fun worldwide. Elevate your career where play meets purpose. Apply now!
Employment Type
Full Time
