IT Help Desk Analyst
IT Help Desk Analyst
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USD USD 1000 - 1800
1 Vacancy
Job Description
Join Keystone Appointments as an IT Help Desk Analyst and become a vital part of our mission to empower entrepreneurs. We value integrity collaboration and innovation and are dedicated to building strong business foundations. As an IT Help Desk Analyst you will be instrumental in providing technical support that ensures seamless operations for our team and clients. Your expertise will help us maintain transparency and open communication fostering confidence throughout the business journey. With a focus on accountability belonging and commitment you will contribute to a community where ideas thrive and growth is limitless. If you are passionate about delivering exceptional IT support and are eager to align with investor expectations through customized solutions we invite you to join our team and drive sustainable growth together.
Tasks
- Provide technical support and assistance for incoming queries and issues related to computer systems software and hardware.
- Diagnose and resolve technical hardware and software issues by identifying problems and implementing solutions.
- Document and track customer interactions issues and resolutions in the help desk ticketing system to ensure accurate records and followup.
- Collaborate with other IT team members to escalate and resolve complex issues and to improve overall service delivery.
- Educate users on basic technical tasks and best practices to prevent future issues and enhance user knowledge.
Requirements
- Bachelors degree in Information Technology Computer Science or a related field.
- Minimum of 2 years experience in a help desk or technical support role.
- Proficiency in troubleshooting hardware and software issues on Windows and Mac OS platforms.
- Excellent communication skills with the ability to explain technical concepts to nontechnical users.
- Strong problemsolving skills and the ability to work effectively under pressure.
Benefits
Health Insurance: Comprehensive coverage for you and your family
Retirement Plans: Secure your future with our robust retirement savings options
Paid Time Off (PTO): Generous leave policies to support worklife balance
Disability Insurance: Financial protection in case of unforeseen events
Insurance: Various plans including life and accidental coverage
Employee Assistance Programs (EAP): Access to professional support services
Flexible Work: Embrace worklife harmony with adaptable schedules
Wellness Programs: Initiatives to promote physical and mental health
Join Keystone Appointments as an IT Help Desk Analyst where your tech skills empower entrepreneurs. Collaborate innovate and grow with us in a supportive entrepreneurial environment!
Employment Type
Full Time
