Order Management Specialist with French
Order Management Specialist with French
Posted on :
21-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Office Location: Bucharest
Work location: Bucharest for employees based in Bucharest 2 days/week at the office for employees outside Bucharest full remote
Collaboration Type: Individual Labor Contract/B2B
Duration: 6 months 6 months prolongation available
Salary:ron net
Please note that only candidates based in Romania will be taken into consideration.
Tasks
- Provide advice and guidance to the customer throughout the order processing cycle (email) and ensure that he is aware of their acceptance policy
- Redirect and help resolve issues in a timely manner
- Take action to solve and avoid recurring problems
- Monitor orders that require customer consent for billing
- To help maximize receipts on accounts at the end of the financial quarter by collaborating with all parties involved
- To regularly participate in meetings with customers partners/sellers and to lead the discussion in the operational field
- Encourage partners/customers/sellers to use the systems provided
- To proactively provide customers and sales representatives with the status of ongoing orders especially those at risk of not being delivered in accordance with the agreed level of performance
- To help teams solve problems caused by customers that affect orders through direct collaboration with the partner/customer
- Address issues related to orders and monitor the evolution
- To work together with the Deal Manager on complex orders and manage the communication with the client/partner
- Work with Account Operations Manager on actions that can improve operational experience
- Ensure that the account operations manager (if applicable) is always informed of any operational issues of the account
Requirements
- Experience in interacting with customers
- Experience in collaborating with multiple countries/subregions
- Fluency in English
- Fluency in French
- Customer orientation
- Compliance with the agreed deadlines for each action
- Ability to work independently with limited external assistance
- Ability to accurately manage a large amount of work according to priorities
- Excellent communication skills both verbally and in writing
- Ability to work under pressure and manage difficult conversations with stakeholders
Benefits
- Health subscription
- Meal Tickets
- Paid leaves: 24 days/year
- Worldclass preferential subscription
- Instant access to salary
- Remote work bonus
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
