Customer Support Agent Medical Devices Cape Town
Customer Support Agent Medical Devices Cape Town
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3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Area of Responsibility
- Processing of orders received through Orderwise Surgicom and orders within our Service Level Agreement of 24hours;
- Liaising with customers telephonically and on email;
- Dealing with Sales Consultants regarding queries requests sales orders kits etc.;
- Releasing back orders should it be requested;
- Sending invoices of consignment orders received to the customer and the Sales Consultant;
- Replace consignment stock used to customer;
- Action movement of stock when collection/delivery was arranged;
- Allocating stock for orders;
- Preparing proforma invoices;
- General administrative duties including regular filing;
- Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange;
- Following up on collections and delivery requests;
- Obtaining the necessary approval for credits to be passed;
- Credits and re invoices to be done on the same day;
- Booking out kits if required;
- Assisting with after hours emergency call if required;
- Removing consignment items invoiced from QWIX;
- Investigating errors on QWIX transfers done by Sales Consultants;
- Checking stock availability for Sales Consultants;
- Applying transfers on QWIX;
- Generating quotes for Midsouth;
- Invoicing Government orders and invoice according to tender pricing;
- Generating ROE list and submitting ROE s monthly;
- Removing and Invoicing items from WIP;
- C6 (CT warehouse) Replenishment weekly.
Skills and Competencies
- Proficiency in MS Office specifically Excel (advanced); MS Word and Outlook is essential;
- Proficiency in Syspro;
- Excellent communication skills (verbal and written) especially in English;
- Excellent organizational skills;
- Good telephone skills;
- Accuracy is essential;
- Team player;
- Ability to work under pressure and meet deadlines;
- People skills;
- Professionalism;
- Energetic focuses and committed to get the job done to the best of their ability
Requirements
Qualifications
- Grade 12 (Matric) is a minimum requirement;
- A tertiary qualification would be a definite advantage
- Experience required
- Previous experience in Customer Support of at least 3 years is essential;
- Experience in a Medical Environment with consignment stock preferable;
- Strong Communication Skills
Benefits
Qualifications Grade 12 (Matric) is a minimum requirement; A tertiary qualification would be a definite advantage Experience required Previous experience in Customer Support of at least 3 years is essential; Experience in a Medical Environment with consignment stock preferable; Strong Communication Skills
Education
Grade 12 (Matric) is a minimum requirement; A tertiary qualification would be a definite advantage
Employment Type
Full Time
