Patient Liaison - Virtual Assistant
Patient Liaison - Virtual Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This is a remote position.
Virtual Rockstar is looking for a fulltime Patient Liaison to provide essential support to our client s pediatric therapy clinic. This remote position is ideal for a highly organized compassionate and efficient individual who is passionate about helping children and families. As a Patient Liaison you will be a key part of our client s team helping to coordinate appointments maintain patient records and provide exceptional support to families and medical staff.
About our client:
Pediatric Therapies Hawai i is a dedicated pediatric therapy clinic serving children on the island of Maui. Our mission is to help children reach new heights through comprehensive and compassionate therapy services. We are committed to supporting children with disabilities and developmental delays and ensuring that all children in our community have access to the care they need. Founded to fill the gap in therapy services for children on Maui we provide physical occupational and ABA therapy to children facing challenges in their development.
We believe that all children are valuable to our community and making therapeutic services accessible to every child will help them thrive and participate fully in life. At Pediatric Therapies Hawai i we strive to be a community leader in child development and provide excellent therapeutic care for every child in need.
Responsibilities:
Confirm Patient Appointments: Verify appointments and ensure schedules are up to date.
Manage Appointment Calendar: Coordinate and manage therapists schedules ensuring optimal appointment flow.
Handle Patient Inquiries: Respond to patient inquiries via phone and email providing helpful information and assistance.
Maintain Patient Records: Ensure accurate and uptodate patient records in our electronic system.
Greet Patients & Provide Directions: Assist patients virtually and direct them to appropriate resources.
Coordinate with Medical Staff: Work with the therapy team to manage daily schedules and ensure smooth clinic operations.
Ensure Patient Privacy and Confidentiality: Follow HIPAA guidelines to protect patient information.
Coordinate Telehealth Appointments: Schedule and support virtual therapy sessions for patients.
FollowUp with Patients: Conduct postsession followup and checkins to ensure continuity of care.
Respond to FAQs: Address common patient questions and provide detailed information about services.
Handle Appointment Rescheduling: Manage changes to appointments and ensure patients are accommodated.
Send Personalized Communications: Communicate appointment reminders and other important details to patients.
Update Patient Files with Insurance Information: Ensure patient files are updated with correct insurance and billing details.
Data Entry & Reporting: Manage email correspondence enter data and generate basic reports as required.
Requirements
Previous experience in a patientfacing or administrative role ideally in healthcare or a related field.
Experience with Fusion Web Clinic EMR and Google Workspace is a plus.
Strong communication skills with the ability to engage with patients in a compassionate and clear manner.
Excellent organizational skills and attention to detail.
Ability to work independently and manage multiple tasks efficiently in a remote environment.
Proficiency in handling sensitive information with confidentiality and discretion.
A passion for working with children and supporting families in need of therapy services.
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Employment Type
Full Time
