Client Services Advocate Case Management - Victim Services

Join Our Team at SARC!

Are you passionate about creating a safer more supportive community SARC (The Sexual /Spouse Abuse Resource Center) is seeking dedicated individuals to join us in our mission to be Harford County s lifeline for victims and survivors of domestic violence sexual violence child abuse and stalking.

About SARC:

Established in 1978 through grassroots efforts SARC has been at the forefront of providing essential services and support to those in need. From our humble beginnings weve evolved into a comprehensive resource center offering shelter advocacy legal support community outreach and education services. At SARC we believe in fostering an environment of trust respect and inclusivity regardless of race creed gender marital status sexual orientation or economic circumstances.

About the Role:

As a Client Services Advocate (Case Manager) at SARC you will play a vital role in aiding individuals and families requiring assistance. Your responsibilities will include:

• Client Needs Assessment: Conducts assessments to identify and address the immediate and longterm needs of clients.
  
• Case Management: Coordinates services to ensure clients receive access to safe housing public benefits emergency financial assistance health care substance abuse treatment legal advocacy mental health services and other necessary resources.
  
• Crisis Intervention: Provides immediate crisis intervention safety planning advocacy and referrals to community resources.
  
• OnCall Coverage: Participates in an oncall rotation to respond to afterhours needs including hospital accompaniment for victims of sexual and domestic violence and supporting sex trafficking victims.
  
• Hospital Support: Accompanies victims to emergency medical care and medical forensic exams providing advocacy and emotional support.
  
• Helpline Coverage: Assists in covering the 24hour helpline during scheduled shifts and on an asneeded basis.
  
• Client Documentation: Maintains accurate client records in the Electronic Tracking and Outreach (ETO) system ensuring timely and comprehensive documentation of services provided.
  
• Benefit Application Support: Assists clients in completing applications for financial compensation public assistance and other relevant benefits advocating for clients throughout the process.
  
• Followup Services: Provides ongoing support and followup services to ensure clients receive the services they need and maintain safety.
  

Schedule:

Monday through Friday 9am to 5pm with one day per week working 12pm to 8pm.

Oncall responsibilities alternate with the Client Services Navigator.

Salary:

$21.96 to $24.00 an hour depending on experience.

Requirements

Necessary Skills:

• Ability to read and interpret documents and the ability to write routine reports and correspondence.
  
• Ability to speak effectively before groups.
  
• Excellent listening skills.
  
• Ability to perform basic math functions.
  
• Ability to apply common sense understanding to carry out instructions.
  

Requirements for Consideration:

• Bachelor s degree (B.S.) in Psychology or Social Work or a related field required.
  
• Willingness to attend ongoing Trauma Informed Care trainings and webinars to stay current with uptodate trends in intervention.
  
• Valid driver s license with a clean driving record.
  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hand to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

Preferred Experience:

• At least 1 year of experience providing case management in victim services.
  

Benefits

What We Offer You:

• Enjoy 11 paid holidays plus two floating holidays for fulltime positions and 1 floating holiday for parttime roles.
  
• Receive up to 112 hours of accrued vacation time in your first year of employment (parttime positions working under 10 hours/week are not eligible).
  
• Access up to 96 hours of sick leave annually (parttime roles working under 10 hours/week are not eligible).
  
• Choose from 3 Health Plan options with a generous employer HSA contribution.
  
• Benefit from 100% employerpaid premiums for the standard health insurance plan for individual coverage.
  
• Take advantage of dental and vision insurance dependent care FSA voluntary life and AD&D coverage.
  
• Receive an employerpaid parking pass for added convenience.
  

These benefits are designed to support your wellbeing and ensure you have the resources you need to thrive both personally and professionally.