Female Telecalling - Trichy
Female Telecalling - Trichy
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1-3years
10 - 15
1 Vacancy
Job Description
We are hiring a Telecaller/Front Office candidate who has
Key Responsibilities
Outbound Calling:
- Make calls to potential or existing customers to inform them about products or services.
- Follow up with leads and ensure closure of sales or inquiries.
- Make calls to potential or existing customers to inform them about products or services.
Customer Engagement:
- Answer incoming calls and handle customer inquiries.
- Provide accurate information about products services or campaigns.
- Maintain a friendly and professional demeanor during interactions.
- Answer incoming calls and handle customer inquiries.
Data Management:
- Update and maintain accurate customer information in the CRM or database.
- Document the outcomes of calls and feedback received.
- Update and maintain accurate customer information in the CRM or database.
Target Achievement:
- Meet daily weekly and monthly call and sales targets.
- Work towards achieving customer satisfaction and retention.
- Meet daily weekly and monthly call and sales targets.
Problem Resolution:
- Address and resolve customer complaints or escalate issues to the appropriate department.
- Provide solutions that meet customer needs.
- Address and resolve customer complaints or escalate issues to the appropriate department.
Coordination:
- Collaborate with the sales and marketing teams to improve lead conversion.
- Share insights and feedback with the team to refine strategies.
- Collaborate with the sales and marketing teams to improve lead conversion.
Requirements
Benefits
Minimum of 2 years of experience in telemarketing or tele calling. Excellent communication skills in both English and Tamil (or the regional language). Proven track record of meeting or exceeding sales targets. Good interpersonal skills and a customer-centric approach. Basic computer skills for data entry and reporting
Education
Any Degree
Employment Type
Full Time
