Quality Assistant Manager
Quality Assistant Manager
Posted on :
21-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Candidates with Quality Lead on paper experience may apply
salary: up to 40k inhand
salary: up to 40k inhand
Requirements
- Oversee quality assurance for BPO processes
- Drive quality metrics and continuous improvement
**Qualifications and Skills:** 1. High school diploma or equivalent; additional education or certification in customer service is a plus. 2. Proven experience in a customer service role, preferably in a call center environment. 3. Excellent communication skills, both verbal and written, with a clear and pleasant telephone manner. 4. Strong active listening and problem-solving skills, with the ability to empathize with customers and diffuse tense situations. 5. Proficiency in using CRM software and other relevant computer applications. 6. Ability to multitask and prioritize workload effectively in a fast-paced environment. 7. Flexibility to work various shifts, including evenings, weekends, and holidays, as required. 8. Ability to work independently as well as part of a team, demonstrating reliability and dependability. 9. Strong attention to detail and accuracy in data entry and documentation. 10. Willingness to undergo training and continuous learning to enhance job skills and knowledge.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
