Technical Support - EV Charging
Technical Support - EV Charging
Posted on :
08-11-2024
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1 Vacancy
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Job Description
Job Overview
Join our technical support team as a **Level 2 Remote Support Engineer** specializing in electric vehicle (EV) charging systems. This role focuses on monitoring troubleshooting and maintaining highpower charging infrastructure while delivering excellent customer service.
Key Role Details
- Position Type: Fulltime OnSite
- Industry: Electric Vehicle Infrastructure
- Location: Charlotte North Carolina
- Department: Service Operations
Primary Responsibilities
- Technical Support
- Serve as primary contact for customer technical inquiries
- Manage and resolve complex charging system issues
- Monitor charging infrastructure performance
- Diagnose and resolve technical problems remotely
- Service Level Management
- Meet internal and customer SLA requirements
- Escalate complex issues to Level 3 support when needed
- Coordinate with onsite support teams
- Support field technicians during interventions
- System Improvement
- Contribute to internal software development
- Enhance service delivery efficiency
- Monitor and detect system anomalies
- Implement technical solutions
Requirements
- Bachelors degree in Computer Science Electrical Engineering or related field
- Linux system administration knowledge
- MS Office proficiency
- Experience with electrical systems or understanding of DC fast charging systems
- Technical customer support background is a plus
- ITIL FullStack development or DevOps experience is a plus
- Knowledge of charging station components
- Analytical thinking and systematic problemsolving skills
- Customercentric mindset with clear communication abilities
- Time and resource management
- Safety awareness
- Willingness to work shifts
- Available for oncall rotation on weekends
- Commitment to service quality
Benefits
- Medical Benefits with cost assistance.
- Vision
- Dental
- Life Insurance paid by employer
- Disability
- Flexible Spending Accounts (FSA/HSA)
- PTO (minimum 16 days)
- Company holidays
Employment Type
Full Time
Company Industry
Key Skills
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