Renewals Representative SaaS

As a Renewals Representative your primary responsibility will be to assist in managing the contract renewal process for our existing customers. You will work closely with the Customer Success Managers (CSMs) to ensure a smooth and efficient renewal process without being directly responsible for relationship management. Your goal is to deliver excellent service ensuring that our clients remain satisfied with our solutions and continue their contracts with us.

Responsibilities

• Support the Customer Success Manager (CSM) by coordinating the renewal process for a portfolio of customers.

• Ensure timely and accurate processing of renewals in collaboration with the CSM.

• Provide highquality customer service by promptly addressing any questions or concerns related to renewals.

• Assist with contract management including preparing renewal agreements and documentation.

• Identify potential risks in the renewal process and escalate to the CSM when needed.

• Ensure the accuracy of customer renewal data in the CRM system.

• Proactively follow up on outstanding renewals to ensure timely closures.

• Collaborate with the sales and finance teams to ensure seamless execution of renewal contracts.

Competencies & Skills

• 12 years of experience in a customerfacing role preferably in a SaaS or technology environment.

• High attention to detail and excellent organizational skills.

• Strong communication skills in English (written and verbal).

• Proactive and solutionoriented mindset with a focus on customer success.

• Experience with CRM tools (e.g. Salesforce HubSpot) is a plus.

• Ability to work in a fastpaced environment and meet deadlines.

• Customerfocused mindset with a commitment to delivering a positive customer experience.

• Ability to work effectively as part of a team and collaborate with various departments.

Why Labster.

At Labster and UbiSim we are driven by a bold vision: to empower the world with knowledge. Our mission is to captivate learners and dismantle barriers through immersive technology that improves lives. As a leader in immersive learning Labster redefines STEM education by providing tools that break down societal and economic barriers enabling students to flourish in their careers and communities. UbiSim is shaping the future of nursing education equipping the next generation of patientcentric nurses with immersive VR experiences. Our work is urgent and impactfuladdressing global shortages in healthcare and STEM fields while engaging students more deeply and democratizing access to highquality learning. If youre passionate about making a tangible difference in the world through education and healthcare innovation this role will amplify your impact.

Whats in it for you

• Competitive compensation and comprehensive benefits package.

• Equity program providing you the opportunity to have ownership in the companys growth.

• Generous parental leave policy including a phased return to work program to support your transition.

• Work with flexibility in a remotefirst organization that values worklife balance.

• Flexible vacation policy so you can recharge when you need it.

• Opportunities to travel and connect with colleagues from around the world.

• Access to free 1:1 therapy sessions and mental health support through a membership with iFeel.

• The chance to get involved with our Values in Action and LGBTQIA Employee Resource Groups promoting a diverse and inclusive workplace.

Our commitment to you.

Labster is committed to select the best available candidate for every open position regardless of sex sexual orientation race color religion marital status ethnic origin age disability or geographical location. At the same time we aim to provide all team members with the opportunity to develop long term careers appropriate to their abilities and ambitions. Labster is also committed to ensuring that recruitment procedures are fair objective impartial transparent and are applied consistently