Enterprise Applications and Operations Manager
Enterprise Applications and Operations Manager
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Job Description
Position Description
The Enterprise Applications and Operations Manager is responsible for leading a highly technical team of six system administrators and engineers in managing the Arizona State Retirement Systems (ASRS) software and applications. The role involves 75% people management/leadership and 25% handson technical work. The manager ensures compliance with industry standards and best practices overseeing the design development and deployment of missioncritical information systems while fostering a collaborative and productive team environment.
Skills Required
Proven leadership and management capabilities. Expertise in overseeing application development deployment and maintenance. Proficiency in AWS Public Cloud Infrastructure and infrastructure as code (e.g. CloudFormation CodeCommit CodePipeline). Strong understanding of multitiered applications automated SDLC pipelines and software quality assurance best practices. Ability to script and automate tasks using languages like PowerShell. Technical fluency in managing infrastructure and software applications (e.g. IBM FileNet Atlassian Jira Kofax). Knowledge of data security/privacy practices and laws.
Experience Required
A minimum of five years of people management experience leading technical teams in medium to large enterprise technology environments. Demonstrated success in managing largescale infrastructure and software applications. Handson experience with tools and platforms such as Docker Containers Kubernetes Linux and Windows Server environments and SolarWinds Network Monitoring.
Education Required
A fouryear college degree in computer systems design computer science or a related field is preferred. Relevant technical certifications are advantageous but not required.
Additional Information
Work Environment: Flexible hours within a standard MF 8 AM 5 PM schedule. Primarily remote with occasional inoffice requirements (approximately 10 times/year). Project Term: Temporary position with an estimated duration of 69 months transitioning to a fulltime role upon satisfactory performance. Equipment Requirements: Candidate must provide a personal computer and highspeed internet capable of supporting secure remote desktop sessions. Compensation: Hourly rate capped at $85 (agency bill rate).
Responsibilities
Strategy & Planning
- Ensure that applications meet business requirements and systems goals fulfill enduser requirements and identify and resolve systems issues.
- Review and analyze existing applications effectiveness and efficiency and then develop strategies for improving or leveraging these systems.
- Cultivate and disseminate knowledge of applicationusage best practices.
Acquisition & Deployment
- Research and make recommendations on software products and services in support of procurement and development efforts.
- Evaluate install configure and deploy new applications systems software products and/or enhancements to existing applications throughout the enterprise.
- Collaborate with other IT teams including Information Security Service Desk Quality Assurance internal business areas and external service providers to plan design test deploy and sustain a stable secure wellperforming and available infrastructure and applications environment.
- Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
- Ensure that any new software integration into company systems meets functional requirements system compliance and interface specifications.
- Design develop and install application enhancements and upgrades.
- Coordinate feasibility studies for software and system products under consideration for purchase and give advice based on findings.
- Contribute to pretesting phase of development by evaluating proposals in order to identify potential problem areas and make the appropriate recommendations.
- Negotiate contracts with software and service providers.
- Liaise with companys software suppliers for prompt rectification of any problems or emergencies.
Operational Management
- Lead coach and mentor to motivate staff and produce expected results.
- Manage and provide direction for the application team in support of business operations.
- Liaise with network administrators security engineers and software developers to assist with quality assurance program logic and data processing.
- Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.
- Develop and communicate training and documentation for end users hold clinics as necessary and other userrelated activities.
- Develop distribute and coordinate indepth enduser reviews for modified and new systems or applications.
- Monitor identify and resolve complex infrastructure and application problems.
- Manage and remediate security vulnerabilities.
- Adhere to Incident Problem Configuration and Change Management processes and agreedupon service levels.
Position Requirements
Formal Education & Certification
- Fouryear college or university degree in computer systems design or computer science and/or five years equivalent work experience leading technical teams in a medlarge enterprise.
- Preferred: Relevant technical certifications.
Knowledge & Experience
- Proven experience in overseeing the direction development and implementation of software solutions.
- Direct handson experience with automated software management tools.
- Strong knowledge of multitiered applications software quality assurance best practices and methodologies including automated SDLC pipelines.
- Extensive experience with administering and maintaining core infrastructure and software applications. The following products are used within ASRS technology environment. Experience with these specific systems is not required; however candidates must be familiar working in and managing similar environments.
- IBM FileNet
- Kofax (Tungsten Automation)
- Atlassian Jira Jira Service Management Confluence
- Fortra GoAnywhere Managed File Transfer (MFT)
- Public Key Infrastructure
- Microsoft Windows Server and client operating systems Active Directory Group Policy and other related technologies
- Linux Server operating systems
- Docker Containers and Kubernetes
- SolarWinds Network Monitoring and Alerting product suite
- Must have: Experience with AWS Public Cloud Infrastructure including infrastructure as code (CloudFormation CodeCommit CodePipeline).
- Technically fluent in scripting languages including Powershell to automate operational tasks and routines for efficiency and accuracy.
- Working knowledge of network and computer operating systems including Windows and Linux.
- Strong project management skills and/or substantial exposure to projectbased work structures.
- Excellent understanding of the organizations goals and objectives.
- Knowledge of applicable data security/privacy practices and laws.
- Ability to support a 24x7x365 missioncritical enterprise public cloud and onpremises IT ecosystem.
Personal Attributes
- Excellent written and oral communication skills.
- Excellent listening and interpersonal skills.
- Strong customerservice orientation.
- Ability to communicate ideas in both technical and userfriendly language.
- Ability to conduct research into application issues and products.
- Highly selfmotivated and directed.
- Demonstrated problemresolution and analytical/critical thinking skills and abilities.
- Keen attention to detail.
- Ability to effectively prioritize and execute tasks in a highpressure environment.
- Experience working in a teamoriented collaborative environment.
- Ability to practice servant leadership.
Work Conditions
- Occasional evening and weekend work to meet deadlines and/or respond to critical incidents.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard mouse and to handle other computer components.
- Lifting and transporting of moderately heavy objects such as computers and peripherals.
- Physically able to lead and/or participate in training sessions presentations and meetings.
Required Skills : PowerShellManagerOperations
Basic Qualification :
Additional Skills : Training ManagerManagerApplications Architect
Background Check : No
Drug Screen : No
Employment Type
Full Time
