service desk manager
service desk manager
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Job Description
SERVICE DESK MANAGER Leadership and Team Management: Lead mentor and develop a team of IT professionals including support specialists and infrastructure engineers. Conduct regular performance reviews and provide feedback to ensure team members meet their objectives and career development goals. Foster a collaborative and positive team environment encouraging professional growth and continuous learning. End User Support Management: Oversee the daytoday operations of the enduser support team ensuring prompt and effective resolution of technical issues. Implement and maintain IT support processes procedures and best practices to improve service quality and user satisfaction. Analyze support metrics and feedback to identify trends address recurring issues and drive improvements. IT Infrastructure Oversight: Manage the planning implementation and maintenance of IT infrastructure including servers networks and data centers. Ensure the stability security and performance of IT systems through proactive monitoring and maintenance. Collaborate with vendors and service providers to ensure timely and costeffective delivery of IT solutions and support. Strategic Planning and Improvement: Develop and execute IT strategies and initiatives that align with the companys goals and objectives. Identify opportunities for process optimization and automation to enhance efficiency and reduce operational costs. Stay current with industry trends and emerging technologies to recommend and implement innovative solutions. Project Management: Lead and manage IT projects from inception to completion ensuring they are delivered on time within scope and on budget. Coordinate with crossfunctional teams to ensure successful project execution and integration with existing systems. Compliance and Security: Ensure adherence to IT policies procedures and compliance requirements including data protection and cybersecurity standards. Conduct regular audits and risk assessments to identify and address potential security vulnerabilities. EXPERIENCE : 1012 YEARS MINIMUM
COMPLIANCE REQUIREMENTS
Employment Type
Full Time
