Bilingual Growth Operations Specialist
Bilingual Growth Operations Specialist
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Job Description
This is a remote position.
Mon Fri 9 AM 6 PM (PST) includes 1h unpaid break.
Job Description
As a Hybrid Sales and Customer Support Representative you ll play a pivotal role in driving business growth and ensuring customer satisfaction. This dynamic position offers a unique blend of sales and support responsibilities allowing you to develop a diverse skill set. You ll manage inbound sales requests conduct product demonstrations and provide topnotch customer support for a range of brewery clients. With a focus on smaller accounts and subscriptions ranging from $40 to $200 per month you ll be instrumental in nurturing relationships and expanding the company s market presence.
Responsibilities
- Respond promptly to inbound sales inquiries qualifying leads and moving them through the sales funnel
- Conduct engaging online product demonstrations for potential clients focusing on smaller brewery accounts
- Manage and update the CRM system to ensure accurate customer information and efficient sales processes
- Handle 510 weekly support requests providing timely and effective solutions
- Triage customer issues escalating complex problems when necessary
- Assist in expanding the company s presence in Central and South American markets
- Collaborate with the team to optimize sales and support processes
- Manage and renew subscriptions ensuring high customer retention rates
Requirements
- Fluency in English and Spanish (bilingual) to serve diverse international clients
- Sales experience with B2B preferred SaaS experience
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly
- Experience with CRM systems and aptitude for learning new software quickly
- Strong problemsolving skills and ability to work independently in a fastpaced environment
- Customeroriented mindset with a passion for delivering exceptional service
- Basic understanding of SaaS business models and brewery operations (preferred)
- Ability to seamlessly switch between sales and support tasks
- Excellent time management and organizational skills
- Enthusiasm for technology and its application in traditional industries
Requirements
- Sales experience with B2B preferred SaaS experience
Benefits
Fluency in English and Spanish (bilingual) to serve diverse international clients Sales experience with B2B preferred SaaS experience Excellent verbal and written communication skills, with the ability to explain technical concepts clearly Experience with CRM systems and aptitude for learning new software quickly Strong problem-solving skills and ability to work independently in a fast-paced environment Customer-oriented mindset with a passion for delivering exceptional service Basic understanding of SaaS business models and brewery operations (preferred) Ability to seamlessly switch between sales and support tasks Excellent time management and organizational skills Enthusiasm for technology and its application in traditional industries
Education
N/A
Employment Type
Full Time
