Account Manager
Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
Client Relationship Management:
- Serve as the lead point of contact for all client communications and relationship management.
- Build and maintain strong longlasting client relationships.
- Understand clients needs objectives and challenges to deliver tailored solutions.
- Serve as the lead point of contact for all client communications and relationship management.
Project Management:
- Coordinate with internal teams (e.g. creative strategy media) to ensure timely and successful project delivery.
- Oversee the development execution and performance of campaigns or projects.
- Monitor and report on client projects ensuring alignment with budget timelines and expectations.
- Coordinate with internal teams (e.g. creative strategy media) to ensure timely and successful project delivery.
Client Retention & Growth:
- Identify opportunities for upselling or crossselling services.
- Ensure the timely renewal of contracts and ongoing business relationships.
- Provide strategic guidance to clients on marketing solutions that meet their goals.
- Identify opportunities for upselling or crossselling services.
Reporting & Analytics:
- Track and analyze key performance metrics for client accounts.
- Prepare and present regular reports on campaign performance suggesting actionable insights and improvements.
- Track and analyze key performance metrics for client accounts.
Problem Solving:
- Address and resolve any client concerns or issues promptly.
- Act as a mediator between clients and internal teams when necessary to ensure mutual satisfaction.
- Address and resolve any client concerns or issues promptly.
Collaboration:
- Work closely with the business leadership to achieve overall company growth and client retention goals.
- Stay informed on industry trends and best practices to offer innovative solutions to clients.
- Work closely with the business leadership to achieve overall company growth and client retention goals.
Requirements
- Proven experience (3 years) in account management client services or a related role preferably in a marketing or advertising agency.
- Experience managing multiple clients/projects simultaneously.
- Excellent communication negotiation and presentation skills.
- Strong organizational and project management abilities.
- Ability to work independently and in a team environment.
- Knowledge of digital marketing advertising and branding strategies.
- Proficiency in CRM software and project management tools (e.g. Salesforce Trello Monday.com).
Benefits
Essential Qualifications: Strong written communication Strong working knowledge of Photoshop and Adobe Creative Suite Quick learner and good with computer systems Exceptional attention to detail and organizational skills Self motivation, self awareness, self discipline, self improvement, use good judgment Would be Great: Experience with marketing automation platforms Experience creating and publishing social media marketing campaigns Experience creating email marketing campaigns The desire to keep learning new things
Education
Bachelor's Degree or equivalent work experience Preferred
Employment Type
Full Time
