Desktop Support
Desktop Support
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide technical support for desktops laptops and mobile devices.
- Troubleshoot and resolve printer issues including installation configuration and repair.
- Support meeting room technology including video conferencing equipment and presentation systems.
- Install configure and maintain print servers and printers.
- Manage print queues and resolve printrelated issues.
- Collaborate with IT teams for seamless support and communication.
- Document incident resolutions and maintain accurate records.
- Stay updated with new technologies and trends in desktop support printing and meeting room technology.
- Train other engineers on image deployment processes.
- Serve as a Single Point of Contact for Project Management regarding deployment status and challenges.
Requirements
- 2 years of experience in desktop support or a related field.
- Strong knowledge of Windows operating systems and desktop hardware.
- Experience with printer troubleshooting and repair.
- Familiarity with meeting room technology and video conferencing systems.
- Excellent problemsolving and analytical skills.
- Effective communication and interpersonal skills.
- Ability to work in a fastpaced environment with multiple priorities.
- Bachelor s degree in Computer Science Information Technology or a related field.
- Print server management.
- Printer troubleshooting and repair.
- Meeting room technology support.
- Video conferencing system support.
- Certification in desktop support or a related field (e.g. CompTIA A).
- Experience with IT service management tools (e.g. ServiceNow).
- Familiarity with cloudbased technologies and services.
- Experience in a similar industry or sector.
Education: Bachelors Degree
Requirements: B.S. degree in Computer Science, Software Engineering, MIS or equivalent 5+ years Salesforce development experience across multiple clouds 5+ years of experience with technical Salesforce implementations & development projects 4 + years in a consulting environment Strong client management & client communication experience 3+ years experience in Financial Services (Banking, Wealth & Asset Management expertise highly desired) 2+ years Financial Service Cloud (FSC) required Strong understanding of relational databases & working with large data sets Application development experience with Apex, JavaScript, Java, C#, SQL or similar Proficiency with APIs -- REST and SOAP-based web services (SOA) Experience in Object Oriented concepts and design, experience with OO languages Proficient in SFDC technologies including configuration and custom development Active in the Salesforce or other technical communities in the form of blogs, stack exchange posts, github and the like. Preferred Skills & Attributes: Experience working with On & Off-Shore teams Leadership/mentorship of more junior developers & other technologists Polyglot with experience in both OO and functional programming languages like Java, Ruby, Python, JavaScript One or more current Salesforce.com certifications Nice to Have experience; nCino, velocity, Omni, MuleSoft
Employment Type
Full Time
