IT Support Technician -
IT Support Technician -
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Job Description
Job Title: IT Support Technician
Salary: 1300 USD
Schedule: 8:306PM UK TIME
Location: South Africa (Remote)
Key Responsibilities:
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Answer incoming calls from customers and serve as the initial point of contact for technical support.
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Create manage and update tickets using the company’s ticketing system.
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Provide lowlevel technical support including troubleshooting basic hardware software and network issues.
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Follow provided troubleshooting guides and escalate unresolved issues to the UKbased support team.
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Document technical issues and resolutions accurately to maintain a detailed knowledge base.
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Communicate effectively with customers ensuring they are informed throughout the support process.
Key Requirements:
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Experience in a helpdesk or IT support role.
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Basic understanding of Microsoft 365 and troubleshooting common technical issues.
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Familiarity with ticketing systems and support workflows.
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Excellent communication skills capable of explaining technical concepts to nontechnical users.
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Strong organizational skills with the ability to manage multiple tasks in a fastpaced environment.
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Ability to work autonomously following predefined processes and guidelines.
Preferred Qualifications:
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IT certifications such as CompTIA A or Microsoft Certified Fundamentals.
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Prior experience providing remote desktop support.
What We Offer:
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Competitive salary based on experience.
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Remote work with flexible scheduling.
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Opportunity for professional growth and ongoing training.
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A collaborative and dynamic work environment with support from the UK team for escalated issues.
Employment Type
Remote
Company Industry
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
