Travel B2B Support Executive - French German speaking - Travel Tourism
Travel B2B Support Executive - French German speaking - Travel Tourism
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Job Description
Key Responsibilities
- Manage daytoday administrative tasks including issuing and updating broker contracts updating commissions and incentives tracking broker performance and handling broker correspondence.
- Oversee daily updates changes and queries between the Yachts business and the charter booking partner.
- Collaborate with the internal marketing team on monthly broker newsletters.
- Support the team in building and maintaining relationships with key brokers through regular communication and exceptional service delivery.
- Act as the primary point of contact for inquiries issues and escalations ensuring prompt resolution and client satisfaction.
- Provide brokers with updated information regarding boat specifications and destination information.
- Deliver technical assistance to brokers and sales teams addressing inquiries related to platform functionalities including the CRM and internal booking system.
- Collaborate with technical teams to troubleshoot and resolve brokerrelated issues.
- Utilize reporting tools to provide feedback on broker performance against targets on a weekly basis.
- Maintain uptodate broker profiles and documentation including contracts and performance records.
- Managing multiple responsibilities in a fastpaced and dynamic environment.
- Addressing a variety of client inquiries while maintaining high levels of satisfaction.
- Multilingual – European languages (French and German essential).
- Proven experience in a similar role preferably in a B2B environment.
- Strong proficiency in MS Office Suite (Word Excel PowerPoint) and CRM software.
- Demonstrated success in building and maintaining client relationships.
- Technical background or understanding is advantageous.
Minimum of 3 years of experience in a broker support or similar administrative role within a dynamic B2B environment.
Employment Type
Remote
Company Industry
Key Skills
- Graphic Designing
- Computer Data Entry
- Exploration
- Access Control
- Corporate Finance
- Elevator Maintenance
