Loss Prevention Specialist
Loss Prevention Specialist
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Job Description
The Loss Prevention specialist will be responsible for monitoring online activity and
purchases identifying fraudulent behavior and implementing measures to
safeguard our members as well as the integrity of our brand. Reporting to the
Member Happiness Manager the Loss Prevention Specialist will work closely with the
customer service team to ensure adherence to security protocols and prevent abuse
of our customer service SOPs.
Responsibilities:
8584- Monitor quotes orders and gift card purchases to identify patterns indicative
of fraud coupon abuse or credit abuse
- Flag appropriate teams when issues are identified in order to stop the delivery.
- Implement and maintain systems to detect and prevent fraudulent activities.
- Investigate suious transactions orders or customer behavior to determine
the legitimacy of the activity.
- Collaborate with relevant teams to gather information and take appropriate
actions.
- Ensure that customer service representatives adhere to elished protocols
and procedures by flagging any identified issues to the department leads
- Provide training and guidance to customer service teams on recognizing and
handling potentially fraudulent situations.
- Maintain accurate records of investigations actions taken and outcomes.
- Generate reports on online security activities trends and recommendations.
Requirements:
- Proven experience as an Ecommerce Loss Prevention Specialist or in a similar
- Indepth knowledge of ecommerce fraud detection tools and
odologies.
- Proficiency in Zendesk and Stripe. Looker an et
- Familiarity with customer service protocols and best practices.
- Strong ytical and investigative ss.
- Excellent communication and collaboration ss.
- Ability to stay updated on industry trends and emerging threats.
- Previous experience in ecommerce security fraud prevention or customer
service is highly desirable.
- Experience Google sheets in order to build reports
Employment Type
Remote
Company Industry
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
