Are you a fluent German speaker with a passion for travel and customer service Join the dynamic team in Lisbon for a leading holiday platform where youll assist our Germanspeaking customers in creating unforgettable travel experiences. As a Customer Service Representative youll handle inquiries provide expert advice and resolve issues efficiently. Your excellent communication skills will ensure our customers enjoy a seamless booking process. Be part of a company that values excellence and customer satisfaction!
Tasks
Your responsibilities and impact working as a Travel Agent will be:
- Providing accurate and detailed information about the companys holiday offers.
- Managing and responding to customer requests through phone and email.
- Assisting customers with managing their bookings queries and requests.
- Ensuring excellent customer satisfaction by exceeding customer expectations
Requirements
Skills qualifications and interests you need to succeed in this role:
- Nativelevel proficiency in German and a minimum C1 level of English
- Living in or willing to relocate to Lisbon for an international career and life experience
- Flexibility and ability to adapt to changes with a positive mindset
- Motivation and commitment to perform the assigned tasks effectively
- Excitement about intercultural communication and embracing the expatriate lifestyle
Benefits
Whats in it for you
- Contract type: a fixedterm contract for one year that can be renewed every year
- Full time contract and paid training
- Salary conditions (*) 2 options:
- Including free accommodation (shared flat all bills included): 1.63389 gross/month bonus up to 1.26700 gross per quarter
- Without accommodation: 1.90592 gross/month bonus up to 1.26700 gross per quarter
- For international applicants:
- Reimbursement of your initial flight costs
- Pick up from the airport
- Annual return ticket to your home country (within the EU)
- Help with paperwork opening a bank account etc. upon arrival
- Free Portuguese lessons cooking classes sports activities and social events organized by the company.
- Real career opportunities in different career paths
- Health insurance is provided from the beginning
- Employee discounts
- Fun and engaging companywide initiatives
- Excellent work culture