Customer Support English-speaking Shanghai-based
Customer Support English-speaking Shanghai-based
Posted on :
19-11-2024
Employer Active
1 Vacancy
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Job Description
Luna Socks is a leading custom pet socks brand in Europe offering personalized socks featuring customers pets. With a strong presence in Europe and growing expansions into the US Australia Japan and South Korea we specialize in highquality sock printing. Our Shanghai office focuses on supply chain operations and customer experience to support our global business.
Tasks
- Respond to customer inquiries in English via email live chat and social media in a professional and timely manner.
- Address customer concerns regarding orders shipping and product customization.
- Provide accurate information on products services and policies.
- Resolve customer complaints by identifying solutions and escalating complex cases when necessary.
- Collaborate with internal teams including production and logistics to ensure timely issue resolution.
- Maintain and update customer support documentation and FAQs.
- Monitor and report customer feedback to improve overall customer satisfaction.
- Stay updated on company policies product offerings and global market trends.
Requirements
- Fluent in English (spoken and written).
- Previous experience in customer support preferably in ecommerce or a related field.Strong problemsolving and organizational skills.
- Excellent interpersonal and communication skills.
- Ability to work under pressure and manage multiple tasks effectively.
- Based in Shanghai and legally authorized to work in China.
Employment Type
Full Time
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