Manager Adoption Services
Manager Adoption Services
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Salary Not Disclosed
1 Vacancy
Job Description
Location: North Clybourn Avenue Chicago IL 60614
Job Type: Fulltime
Job Description:
Duties and Responsibilities
Set the positive tone at the Lincoln Park Adoption Center creating a warm welcoming and efficient environment for all PAWS staff members guests and volunteers.
Be responsible for the daytoday adoptions process and customer experience including but not limited to: overseeing adoption application review Welcome Center experience animal file review adoption counseling flow and postadoption followup.
Be responsible for hiring and performance development of Adoption Service Associates.
Train coach and empower the Adoption Service Associates to provide exceptional customer service to all adoption center guests and volunteers. Provide ongoing feedback and encourage team member professional development.
Ensure efficient and effective use of resources and staff/volunteer time so that all needed tasks are completed while keeping customer service as the number one priority.
Ensure completion of daily operational tasks including but not limited to adoption reporting website reconciliation lobby signage accuracy and supply ordering.
Create SOPs that document and guide training on all adoption center processes.
Train and manage teams of volunteers (remote and inperson) to support various aspects of the adoptions process.
Maintain technical proficiencies using Salesforce Shelterluv and other webbased tools. Ensure that all adoption team technical duties are performed with a high level of accuracy and proficiency.
Fully manage the Adoption Program Internship program including hiring scheduling training mentoring and empowering the Welcome Desk Interns to provide exceptional customer service to all adoption center guests and volunteers as well as achieve a high level of technical proficiency.
Actively partner with Volunteer Management Team to support volunteer integration into adoption center tasks.
Monitor manage and escalate customer service feedback (offline and digital) per standard operating procedures.
Act as Manager On Duty for Lincoln Park perform opening or closing duties as assigned.
Requirements
Bachelors Degree
Ability to work Sunday Thursday schedule
Postive outgoing Communication style
Passion for animals and animal welfare
3 Years Customer Service Focused Management Experience
Excellent leadership skills and ability to motivate staff
Exceptionally strong communication and interpersonal skills
Experience with webbased CRM technology preferred
Strong time management skills with the ability to handle numerous responsibilities at once and work well under pressure
Strategic and creative thinker and planner
Ability to coach and provide feedback
Ability to multitask and work well under pressure in a dynamic team environmente the test that would be the next step. And then we would followup.
Employment Type
Full Time
