Cashier

Roles and responsibilities

1. Customer Service:

• Greeting Customers: Greet customers warmly as they approach the checkout counter or register. Ensure that customers feel welcomed and valued throughout their shopping experience.
• Answering Questions: Assist customers with inquiries about products, pricing, promotions, and store policies. If unsure, direct customers to the appropriate person or department for further assistance.
• Promoting Store Promotions: Inform customers about current sales, special offers, or loyalty programs, encouraging them to take advantage of discounts and deals.
• Handling Complaints: Address customer complaints professionally and calmly, offering solutions or escalating issues to management when necessary.

2. Processing Transactions:

• Scanning Products: Use a register or point-of-sale (POS) system to scan items or input item codes, ensuring accuracy in the checkout process.
• Calculating Total: Calculate the total amount of the customer’s purchase, including taxes, and provide an itemized receipt or invoice.
• Processing Payments: Accept various forms of payment, such as cash, credit/debit cards, mobile payments, or gift cards. Handle the payment process accurately and securely.
• Giving Change: When accepting cash, ensure correct change is returned to customers in a polite manner.
• Verifying Discounts and Coupons: Apply promotional codes, discounts, coupons, or loyalty points to transactions, ensuring that any discounts are properly processed.

3. Maintaining Accuracy:

• Ensuring Accurate Transactions: Double-check transactions for accuracy to avoid overcharging or undercharging customers.
• Handling Returns and Exchanges: Process customer returns and exchanges according to store policies. Ensure that returned items are scanned, credited, and placed back in inventory properly.
• Void/Cancel Transactions: In case of mistakes or cancellations, void or cancel transactions in the system, ensuring the process is documented appropriately.

4. Cash Handling and Record Keeping:

• Cash Register Operation: Operate the cash register accurately, maintaining proper cash levels in the drawer and handling large sums of money as needed.
• Counting and Balancing the Till: At the beginning and end of each shift, count the cash in the register to ensure it matches the recorded sales. Report discrepancies to a supervisor or manager.
• Tracking Sales: Keep an accurate log of transactions, sales data, and any cash discrepancies. Submit reports to the accounting or management team as required.

Desired candidate profile

1. Basic Math and Calculation Skills:

• Strong understanding of basic arithmetic to handle transactions, give change, and ensure accuracy in processing payments.

2. Customer Service Skills:

• Excellent interpersonal skills, including the ability to engage with customers in a friendly, helpful, and professional manner.
• Ability to resolve customer concerns and handle difficult situations with patience and tact.

3. Attention to Detail:

• Careful attention to detail to ensure the accuracy of transactions, pricing, and product scanning.

4. Communication Skills:

• Strong verbal communication skills to engage with customers, explain store policies, and process returns or exchanges.
• Ability to listen attentively and respond to customer inquiries clearly.

5. Cash Handling and POS Experience:

• Familiarity with cash handling procedures and operating a POS system.
• Ability to process cash, credit/debit card payments, and handle transactions with precision.

6. Organizational Skills:

• Ability to keep the checkout area organized and maintain efficient work processes during busy periods.
• Ability to multitask and manage high customer traffic efficiently.

7. Problem-Solving Skills:

• Ability to think quickly and resolve issues or customer concerns in a professional and calm manner.

8. Dependability and Punctuality:

• Strong reliability in terms of attendance, adhering to scheduled shifts, and maintaining a punctual approach to work.

9. Physical Stamina:

• The ability to stand for extended periods, move around the store, and lift or carry items when necessary.