Roles and responsibilities
1. Customer Assistance and Sales:
- Customer Engagement: Greet customers as they enter the furniture department, making them feel welcomed and comfortable while offering assistance.
- Needs Assessment: Ask questions and engage with customers to understand their furniture needs, including room size, style preferences, budget, and specific requirements (e.g., storage, material preferences).
- Product Recommendations: Suggest furniture pieces that align with the customer's needs and taste. Offer guidance on choosing furniture that complements their space, functionality, and design vision.
- Providing Product Information: Share detailed information about furniture products, including materials, sizes, finishes, and care instructions. Explain the benefits of specific features, such as comfort, durability, and versatility.
- Visualizing the Setup: Assist customers in visualizing how the furniture will look in their space, using floor plans or examples in the store. Suggest complementary items (e.g., sofas with coffee tables or matching dining sets).
2. Meeting Sales Targets:
- Sales Goals: Work toward achieving individual and departmental sales targets. Drive sales by using effective sales techniques and providing tailored solutions to customers.
- Promotions and Offers: Keep customers informed about ongoing promotions, discounts, or special offers, and encourage them to take advantage of these deals to boost sales.
- Upselling and Cross-Selling: Upsell higher-end or additional products, such as warranties, accessories, or complementary furniture pieces (e.g., selling throw pillows with a sofa or a rug to go with a dining table).
3. Customer Service Excellence:
- Providing Exceptional Service: Deliver outstanding customer service by responding to inquiries, offering personalized shopping experiences, and guiding customers through the purchasing process.
- Handling Inquiries: Answer customer questions about product availability, delivery timelines, and warranty policies.
- Resolving Complaints: Address customer complaints or issues regarding products or services. Work towards finding solutions that satisfy the customer while adhering to store policies.
4. Product Knowledge and Expertise:
- Understanding Product Features: Stay updated on the types of furniture, construction materials (wood, metal, upholstered, etc.), and design trends. Be knowledgeable about how different furniture pieces suit various home sizes, styles, and functions.
- Customization and Design Advice: Assist customers with customization options (e.g., color, fabric, size) for certain furniture pieces. Provide design advice based on current trends and customer preferences.
- Furniture Care: Educate customers on how to maintain and care for their furniture to ensure long-lasting use, particularly when it comes to materials like leather, wood, and upholstery.
Desired candidate profile
Product Knowledge:
- In-depth knowledge of different types of furniture, including materials (wood, metal, fabric), construction methods, design styles, and trends.
- Understanding of how furniture interacts with interior design, helping customers make the right choices for their home décor.
2. Sales Skills:
- Strong persuasive sales skills, able to effectively recommend furniture pieces based on customer needs and preferences.
- Ability to close sales by addressing customer objections, negotiating prices, and offering additional products like warranties or accessories.
3. Customer Service:
- Excellent communication skills and a friendly, approachable demeanor to engage customers and provide personalized service.
- Ability to resolve conflicts and handle difficult situations with customers diplomatically.
4. Organizational Skills:
- Strong attention to detail to ensure accurate inventory management, pricing, and stock rotation.
- Ability to maintain an organized and visually appealing showroom to encourage customer interaction.
5. Physical Stamina:
- Ability to assist customers with heavy furniture items and display setups. The role may require lifting, rearranging, and demonstrating large pieces of furniture.
6. Design Sense and Creativity:
- A good eye for design, helping customers envision how the furniture will look in their space and advising on complementary pieces.
- Knowledge of current home design trends, colors, and materials to assist with modern, trendy furniture selections.