Store Manager
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Job Description
Making sure that the opening and closing procedures and inspections are carried out thoroughly.
Assisting with the selection and hiring of staff to build and sustain a high performing team.
Maintaining strict compliance with the organizations induction and onboarding procedures for new hires.
Promoting an environment where performance is acknowledged and rewarded in order to motivate the team.
Leading and managing a team of high performing sales advisors through constant training development and support.
Handling all issues relating to staff in a compassionate open and constructive manner and taking corrective action promptly whenever necessary.
Conducting and leading regular training sessions to improve product knowledge sales techniques customer service standards and general store operations.
Conducting oneonone feedback sessions weekly to track progress and resolve any issues team members might be experiencing.
Implementing action plans for each team member based on their specific performance progress and goals.
Providing fair evaluations to team members during biannual performance reviews.
Being a customer champion by handling any complaints and escalations and resolving any issues calmly and professionally.
Holding daily/shift brief meetings so the team is always aware of their performance and that of the store.
Analyzing and interpreting store and stock performance data to prepare accurate daily and monthly reports make better business decisions and achieve goals.
Be accountable for store cash control and expenditures by monitoring closely and taking corrective action when necessary.
Assuring that the store is adequately staffed at all times by managing the store schedule and team annual leave calendar.
Assuming full responsibility for the health and safety procedures at the store ensuring that everyone adheres to them.
Planning and implementing accurate inventory strategies to ensure adequate stock levels are maintained during promotions seasons and peak sale times.
Ensuring that loss prevention procedures are implemented and monitored to minimize shrinkage.
Adhering to the brand and organizations VM standards and policies to maintain the stores aesthetic appeal.
A customer champion who leads the customer experience in the store and puts the customer first.
Employment Type
Remote
Company Industry
Key Skills
- Cost Accounting
- ASP.NET
- ABAP
- Field Sales
- Jni
- Inventory
