Member Consultant Missouri

This is a remote position.

Responsibilities

• Provide exceptional service and support to members via phone email and inperson interactions.
  
• Understand and address member needs offering tailored solutions and recommendations.
  
• Host events and sell services to members.
  
• Collaborate with other departments to resolve member issues and improve overall satisfaction.
  
• Maintain accurate and uptodate member records and documentation.
  
• Assist in the development and implementation of member engagement initiatives.
  
• Conduct regular followups with members to ensure their needs are being met.
  
• Stay informed about industry trends and best practices to provide relevant advice and support.
  
• Participate in team meetings and contribute to the continuous improvement of member services.
  

Requirements

• Minimum of 2 years of experience in a customer service or member support role.
  
• Excellent communication and interpersonal skills.
  
• Strong problemsolving abilities and a proactive approach.
  
• Ability to work independently and as part of a team.
  
• Proficiency in Google Suite and CRM software.
  
• High level of attention to detail and organizational skills.
  
• Passion for helping others and providing exceptional service.
  
• Must Reside in Missouri
  

WFH Requirements

• Must have verified internet service (secure reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk chair electrical outlet direct LAN connection). Company will provide equipment (computer) after 90 days of employment.
  
• Must maintain workspace in alignment with WFH standards (e.g. technical security physical noise levels Clean Desk policy etc.) and participate in workspace audits (e.g. remote desktop observation call and screen recordings live webcam monitoring pictures of workspace setup video chats etc.).
  
• Be available accessible and accountable to work during established work schedules and shifts follow technical support processes comply with organizational security and compliance standards training performance management recurring management routines manual and automated remote monitoring policies etc.
  

Benefits

At VBA we understand that parttime employees play a valuable role in our organization. Thats why we offer a comprehensive benefits package tailored specifically for you.

Sick Leave: We prioritize your health and wellbeing by providing up to 5 days of sick leave every year. And the best part These days are granted upfront at the start of every calendar year no need to accrue them!

Choice Time: We believe in worklife balance which is why we give our parttime employees 5 paid Choice Days. Use these days for vacation your birthday or any personal reasons its YOUR TIME!

Military Leave: We support our employees who also serve in the military by offering up to 5 years of unpaid military leave.

Bonus Eligibility: Parttime employees may be eligible for an 8% Bonus Rate for their role.

Employee Discount: As part of our team youll receive a free Platinum Level Membership giving you access to exclusive discounts.

VFit Fitness Reimbursement Program: Your health matters to us! Thats why we reimburse you for having a gym membership through our VBAsponsored program VFit.

Annual Pay Raise: With us your hard work and dedication will be recognized and rewarded with an annual pay raise.

Remote Work Option: We understand that sometimes working from home can increase productivity. Thats why we offer the flexibility for parttime employees to work when and where they have fewer distractions.