IN-DHS-Front Desk Receptionist
IN-DHS-Front Desk Receptionist
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1 Vacancy
Job Description
Job ID: 750984
Position: Front Desk Receptionist
Client: DHS
Location: 302 W. Washington Street Indianapolis IN 46204
Duration: 6 Months
- Position is onsite Monday thru Friday from 8am to 4:30pm with 1hour for lunch.
- Position is expected to last for 6 months with the possibility of extension.
- Initial interviews will be via Teams.
- PHONES Utilizing excellent customer service answer agency main phone line via MS Teams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.
- PHONE LOG Calls received will be entered into a log.
- VOICEMAILS Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
- GUESTS/VISITORS/CAMERAS Greet guests/visitors in a courteous manner ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location.
- Watch lobby cameras for foot traffic or suspicious visitors.
- CONTACT LISTINGS Maintain a current contact listing for the agency and important numbers listing.
- PACKAGE DELIVERIES notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
- SCANNING back up for assisting with scanning old paper files into an online electronic software system.
- ADMINISTRATION various administrative assistance duties as needed.
- Training provided for all systems. Knowledge of MS Office recommended.
Required Skills:
- Previous administrative assistant experience with strong written communication skills.
- Previous receptionist experiences answering highvolume main phone lines.
- Previous experience in MS Teams for receiving/forwarding calls as well as for internal/external meetings. Will train if needed.
- Previous customer service experience in a customerfacing role with strong verbal communication skills.
- Working knowledge of all MS Suite or Office 365 including data entry and the ability to learn additional software programs as needed.
- High School diploma or equivalent
Employment Type
Full Time
