Training Support Consultant
Training Support Consultant
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1-3years
60 - 70
1 Vacancy
Job Description
Key Responsibilities:
- Troubleshoot support issues via email and phone.
- Deliver training to new and existing clients.
- Nurture existing client relationships by providing support and troubleshooting technical issues.
- Support the Onboarding and Implementation Team with the configuration of the PMS for clients.
- Occasionally travel for onsite customer training at properties.
- Develop and maintain indepth knowledge of the companys functionality.
- Keep abreast of new features enhancements and integrations.
- Consider innovative ways to streamline processes and improve efficiency.
- Help integrate new joiners into the team through system training advice and guidance.
- Attend product training and workshops to stay updated on product developments and grow personal knowledge.
- Assist crossfunctional teams with product support as required.
Requirements
Key Skills & Experience:
- Excellent written and verbal communication skills.
- A customerfocused work ethic with proven experience in customer service.
- Experience managing a high volume of demands at one time.
- Ability to remain calm and professional with clients at all times.
- Strong problemsolving skills with a customersatisfaction mindset.
- A knack for picking up technical skills and understanding systems.
- Ability to build strong relationships with clients and peers.
- Passionate about providing a positive customer experience.
Benefits
Key Skills & Experience: Excellent written and verbal communication skills. A customer-focused work ethic with proven experience in customer service. Experience managing a high volume of demands at one time. Ability to remain calm and professional with clients at all times. Strong problem-solving skills with a customer-satisfaction mindset. A knack for picking up technical skills and understanding systems. Ability to build strong relationships with clients and peers. Passionate about providing a positive customer experience.
Education
3 years front desk or night auditor experience in hotel industry
Employment Type
Full Time
