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1-3years
17 - 17
1 Vacancy
Job Description
About Us
My Little Helper & Co LLC is a leading NonEmergency Medical Transportation (NEMT) company serving the Charlotte Metro area and surrounding counties including South Carolina. We are committed to providing safe reliable and accessible transportation services that make a difference in the lives of our clients. Join our expanding team and contribute to our mission of improving community accessibility and wellbeing.
Key Responsibilities:
- Manage incoming and outgoing calls for service requests.
- Schedule and dispatch drivers effectively optimizing routes.
- Communicate realtime updates and changes to drivers and clients.
- Monitor and address issues ensuring timely resolutions.
- Maintain accurate logs of service calls schedules and incidents.
- Provide exceptional customer service and resolve client concerns.
- Collaborate with team members to ensure operational efficiency.
- Use dispatch software and tools proficiently.
Qualifications:
- High school diploma or GED; associate degree preferred.
- Proficiency in dispatch or CRM software.
- Strong organizational and multitasking skills.
- Excellent communication and problemsolving abilities.
- Ability to remain calm under pressure.
Key Cultural Values:
- Efficiency and innovation.
- Commitment to exceptional customer service.
- Adaptability and accountability.
Why Join Us
- Competitive pay at $17.00 per hour.
- Flexible scheduling with parttime fulltime and weekend positions available.
- The opportunity to make a meaningful impact on your community.
- Regular training to enhance skills and ensure safety standards.
- Work in a supportive teamoriented environment.
Join My Little Helper & Co and be a part of a growing company committed to making a difference in the lives of others. If you re a reliable and compassionate individual who takes pride in providing excellent service we d love to hear from you!
Requirements
Qualifications:
- High school diploma or GED; associate degree preferred.
- Proficiency in dispatch or CRM software.
- Strong organizational and multitasking skills.
- Excellent communication and problemsolving abilities.
- Ability to remain calm under pressure.
Benefits
Why Join Us
- Competitive pay at $17.00 per hour.
- Flexible scheduling with parttime fulltime and weekend positions available.
- The opportunity to make a meaningful impact on your community.
- Regular training to enhance skills and ensure safety standards.
- Work in a supportive teamoriented environment.
Technical Skills Routing and Scheduling Expertise: Ability to plan and adjust routes efficiently to maximize time and resources. Dispatch Software Proficiency: Familiarity with tools such as Zoho, RouteMatch, or other CRM and dispatching software. Real-Time Problem Solving: Quick thinking to address issues such as route conflicts, vehicle breakdowns, or delays. Data Entry and Record Keeping: Accuracy in maintaining service logs, schedules, and incident reports. Technology Skills: Proficiency in using GPS systems, communication devices, and office software (e.g., Excel, Word). Customer Service Skills Exceptional Communication: Clear and professional communication with drivers, clients, and other team members. Conflict Resolution: Ability to de-escalate tense situations and provide solutions to client or driver complaints. Empathy and Patience: Understanding and addressing client concerns, especially for elderly or disabled individuals. Client-Centered Approach: Ensuring client satisfaction while meeting company standards. Organizational Skills Multitasking: Ability to handle multiple tasks, such as scheduling, managing calls, and addressing real-time issues simultaneously. Prioritization: Identifying and addressing the most critical tasks in high-pressure situations. Attention to Detail: Maintaining precise records and ensuring schedules are accurate. Interpersonal Skills Team Collaboration: Working closely with drivers and other team members to ensure seamless operations. Cultural Sensitivity: Understanding and respecting the diverse backgrounds of clients and staff. Adaptability: Ability to adjust to last-minute changes in schedules, routes, or client needs. Problem-Solving Skills Critical Thinking: Evaluating situations quickly to develop effective solutions. Proactive Planning: Anticipating potential issues (e.g., traffic delays, vehicle breakdowns) and preparing contingency plans. Quick Decision-Making: Making sound decisions under pressure to minimize service disruptions. Leadership Skills Driver Guidance: Providing clear instructions and support to drivers during their shifts. Crisis Management: Taking charge during emergencies to ensure safety and timely resolution. Accountability: Taking ownership of decisions and their outcomes. Personal Traits and Values Reliability: Consistently meeting deadlines and maintaining high standards. Empathy: Understanding the needs of clients and colleagues and addressing them compassionately. Professionalism: Maintaining a calm, courteous demeanor, even in challenging situations.
Education
High school/GED minimum
Employment Type
Full Time
