HMIS Operations Coordinator Data Evaluation Unit
HMIS Operations Coordinator Data Evaluation Unit
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1 Vacancy
Job Description
Job Title: HMIS Operations Coordinator (Data & Evaluation Unit)
Location: O Fallon IL
Employment Type: Fulltime
Compensation: $49334 $78904 per year
Job Description:
The HMIS Operations Coordinator will support the daytoday operations of the Homeless Management Information Systems (HMIS) unit under the Mayors Office of Human Services. This role involves providing technical support training and operational support to over 300 HMIS users in 42 participating agencies ensuring the HMIS system functions efficiently and in compliance with federal standards.
Responsibilities:
- HMIS Software Support: Become proficient with Client Track software and HMIS Technical Standards to offer enduser support.
- Help Desk Operations: Provide phone email and ticketbased technical assistance troubleshooting issues and escalating advanced issues to the vendor.
- User Training: Conduct training for new users and provide continuing education for existing users via the HMIS Online Learning Portal and live sessions.
- Onsite Assistance: Travel to participating agencies to offer inperson training and support.
- Collaborative Operations: Work with team members to improve HMIS operations including managing a customer relationship management tool drafting standard operating procedures and developing training content.
- Database Management: Assist in managing the HMIS database ensuring compliance with federal regulations and maintaining data quality.
- Strategic Planning: Collaborate on strategic tasks for the Data and Evaluation Unit and continuously improve HMIS operations.
Qualifications:
- Education: Associates degree from an accredited college or university.
- Experience: 5 years of experience in an operational technical or analytical role. Experience with HMIS or data management systems in human services is preferred.
- Skills:
- Proficiency with Microsoft Excel and data analysis software.
- Ability to monitor data quality and ensure compliance with regulations.
- Strong verbal and written communication skills.
- Knowledge of relational databases and SQL programming is a plus.
- Strong analytical and report presentation skills.
Additional Information:
- Note: Candidates under final consideration will be required to authorize a criminal background check.
- Financial Disclosure: Required to complete financial disclosure per the City Ethics Law.
Employment Type
Full Time
