General Manager - Aviation Lounge
General Manager - Aviation Lounge
Posted on :
13-11-2024
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
13-11-2024
Job Description
Position: General Manager Aviation Lounge
Location: Los Angeles CA
Job Description
- The Virgin Atlantic Clubhouse at LAX will require a General Manager (GM) with specific experience managing airport lounge operations at an upper level. This role demands previous GMlevel or director experience in upscale lounge environments ideally within airport settings. The successful candidate will undergo culture training with Virgin Atlantic including a week at the Virgin headquarters in England and additional training at Virgin lounges on the East Coast (such as JFK). This is a highly handson position where the GM is expected to manage all operational aspects including payroll HR inventory and daily guest interactions without reliance solely on supervisory responsibilities. A strong background in upscale but not overly finedining service is required where the GM is comfortable with active participation in all operations.
- The position offers a $5000 relocation signon bonus paid after 30 days.
Job Description:
- Client Live! Airline Lounge Segment has an exciting opening for a Club/Lounge General Manager at the brandnew Virgin Atlantic Clubhouse at LAX set to open in March 2025. This luxurious space is dedicated to elite passengers providing them with the unique Virgin Atlantic experience including la carte dining premium cocktails and exclusive relaxation areas. As we prepare to mobilize the lounge we are seeking a dynamic and energetic General Manager focused on elevating the guest experience to the highest standard.
- The Virgin Atlantic Clubhouse offers guests the opportunity to relax and rejuvenate with a menu that features a mix of contemporary international cuisine and British classics. Guests can enjoy la carte dining with fresh seasonal ingredients or sip on premium beverages from the fullservice bar. As the General Manager you will lead the daily operations and manage a dedicated team of bartenders cooks supervisors and appearance care staff ensuring a seamless guest experience that reflects Virgin Atlantics luxury brand.
- This is a handson manager role actively involved in daily service operations. The ideal candidate will have extensive experience in food beverage and culinary services a strong attention to detail and a deep commitment to customer service excellence all while maintaining the signature Virgin Atlantic safety and service standards. You will also be responsible for managing financials and cost controls to meet both Client and Virgin Atlantics business goals.
- If you have experience managing food and beverage outlets at a highend hotel private club or other upscale hospitality venue we want to hear from you!
The successful candidate will:
- Oversee daily food operations ensuring the delivery of a highquality product in line with Virgin Atlantics premium standards including a full la carte dining experience.
- Achieve both company and client financial targets and goals contributing to the ongoing success of client Live! and Virgin Atlantic.
- Develop and maintain strong client and customer relationships to ensure brand alignment with Virgin Atlantics service philosophy.
- Motivate coach mentor and develop frontline (hourly) staff embodying the spirit of Virgin Atlantics customerfocused culture.
- Ensure client standards are met including compliance with company food and physical safety programs.
Is this opportunity right for you We are looking for candidates who:
- Have a proven track record demonstrating strong leadership skills with the ability to work collaboratively at all levels of the organization maintaining Virgin Atlantics premium customer service ethos.
- Are able to manage multiple priorities exhibit professional communication skills and share a passion for delivering toptier customer service.
- Exhibit flexibility to take on additional responsibilities as needed to support Virgin Atlantics brand and the evolving demands of elite travel.
- Have experience with automated food inventory ordering production and management systems as well as menu graphics programs.
- Must be able to pass a TSA background check and obtain an LAX Airport Badge.
UNIT DESCRIPTION
- Client at LAX Airport is seeking an inclusive leader to join our new Airport Loungesomeone who excels in engaging with team members guests and our client.
- Must have a work history demonstrating strong engagement leadership skills as well as previous General Management experience and have a passion for a highlevel guest experience. The ideal candidate will have a Hospitality background.
- As a GM you will be responsible for all aspects of the following (included but not limited to) Operational Budgets and highquality client and stakeholder communications.
- Responsible for daytoday operations.
- Holding yourself and others accountable for quality assurance inspections all regulatory & safety compliance staff training payroll scheduling & guest satisfaction.
- Establishing and maintaining a positive Client relationship and highly impactful employee engagement standard will facilitate excellent outcomes.
- Control and ensure company and client financial targets and goals are achieved.
- Ensure the highest possible standards of food handling and preparation are achieved.
- Ensure compliance with Californias Hour & Wage rules & regulations.
- Are able to develop trust and build strong client relationships while maintaining the expectations of the client as well as Client.
- Must be able to pass a TSA background check and obtain LAX Airport Badge.
Position Summary
- Responsible for general management of an account/unit providing one or more core services (Core Services of: Lounge Operations and may include any of: Complementary Food and Bar Food for Sale Appearance Care Credential Desk Purchasing and Concierge Services. Seniormost person assigned to a one client account.
Basic Qualifications & Requirements
- Basic Education Requirement Bachelors Degree or equivalent experience
- Basic Management Experience 5 years
- Basic Functional Experience 5 years
Employment Type
Full Time
Key Skills
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