Bather

Responsibilities:

• Ensure that each guest is treated with respect and dignity
• Ensure that all guests are bathed and that clients requests are met (within our limitations as a bather)
• Bath services include: Bathing pet per pet parents request brushing out drying Nail trims and ear cleaning.
• Communicate with pet parents to alert them about their services pickups and any needed info regarding the service.
• Bathers need to be professional and detailed when communicating with Pet parents either in person via text/email or via report cards.
• Bathers should be computer literate as notes need to be made for any important information that would be useful to the other employees including the pet stylist or management team.
• Bathers are not to give haircuts of any kind. Those are the sole responsibility of the Groomer. This includes but isnt limited to sanitary trims and feet/feathers.
• Baths must be completed in a timely manner. Time management is key to be a successful bather.
• Properly maintain all bathing supplies.
• Promptly notify the manager if supplies are needed (bandana shampoos etc). Take inventory of items weekly to ensure we do not run out of products.
• Ensure all products are up to date and not expired.
• Maintain a sanitary and healthy environment by following standards of cleaning and disinfecting bathing areas. See below for details.
• Cleaning is essential: All hair must be swept off floor in a timely manner. Bathing and drying rooms must be cleaned before going home. Bathing/Grooming area must be tidy (windows cleaned floor mopped computer station cleaned.)
• Disinfecting of drying rooms is crucial. Use disinfectant daily on all drying rooms.
• All bathing products are to be measured and diluted to standards
• All diluted bottles with product need to be dumped rinsed and thoroughly cleaned out daily
• Monitor guests health while bathing. Report any unusual concerns to a lead manager on duty or General Manager
• Ensure the guest has water and a chance to go potty if he or she is in the bathing area for over 2 hours.
• Follow all standards of safety with regard to handling guests particularly aggressive guests and escape artists
• Pay specific attention to room tags (Meds Person to Feed Aggressive Separate for Feeding etc.)
• Adhere to resort pricing guidelines.
• Bathers need to review all prior notes and past pricing before completing the service.
• Effectively communicate to pet care staff that guests are in the grooming area.
• Adhere to procedures in identifying pets while they are in the Spa (groom cards name bands etc.)
• Promptly give any laundry to pet care so that it can be cleaned.
• Consult with other departments

Work with a team who all exemplify these qualities:

• A passion for animals and animal care especially dogs cats. Willing to learn animal behavior to ensure their safety.
• Focuses on safe and gentle handling. Forceful aversive aggressive handling vocalizing or treatment will not be tolerated.
• Customer Service Oriented Ability to take care of the customers needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance. Build trust with customers.
• Willing and able to communicate directly with clients both written and orally about their dog. Works to make these lifetime clients.
• Must be able to work under conditions that require sitting standing walking bending reaching pulling pushing and grasping.
• Conflict Resolution Ability to handle conflict with tact and diplomacy
• Good teamwork and willingness to assist other departments as necessary
• Cheerful friendly positive teamoriented attitude
• Strong attention to detail especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
• Reliable punctual and dependable
• Ability to work a flexible schedule including holidays and weekends
• Ability to take direction well and apply it independently
• Ability to work in temperature extremes work outside or in distracting work environments such as loud noise/sound.
• Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently.
• Physically able to handle dogs of all sizes and to lift up to 60 lbs.
• Other duties as assigned.

Equal Employment Opportunity

• NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age national origin disability protected veteran status gender identity or any other factor protected by applicable federal state or local laws.

PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun convenient and modern spaces.