Night Auditor
Night Auditor
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Job Description
Our mission at Novotel London Excel is to create memorable moments for our guests by connecting hearts from arrival to farewell.
A job a career or a calling whatever brings you here we have something for you!
As our next Night Auditor you
Are the face of Novotel London Excel extending a warm welcome to our guests during the night putting their wellbeing at the heart of everything you do while adding your personal touch to their stay.
Assist in the general running of the hotel at night and support other departments to set up for the next day.
Are an autonomous and passionate individual dedicated to continuously improving the quality of the hotels services.
Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
You should be confident in all aspects of guest relations receiving and recognising all guests including those who require special attention.
A little more information:
To help you navigate your role and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Night Auditor you will become part of a friendly team of 16 talents. Our hotel offers 257 rooms 13 fully equipped meeting rooms a Gym with sauna and steam room parking area and the Upper Deck Restaurant and bar with view on the river and the Excel Exhibition Centre.
To ensure you can best welcome and care for our guests you will need to be fluent in English and have sufficient experience in a customer service role.
Understanding things from our guests perspective is key so while you are settling into your new role we will arrange a onenight stay for you to experience this first hand.
Ready to discover more Get in touch with us. We would love to hear from you.
Qualifications :
- Prior experience working with Opera or a related system is preferable
- Fluency in English
Similar or equivalent experience preferred.
Telephone and guest relations etiquette and skills.
Must have the Right to Work in the UK
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
