Overnight Front Desk All Rounder
Overnight Front Desk All Rounder
Posted on :
19-11-2024
Employer Active
1 Vacancy
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Job Description
Please note that the required working hours for this role is 11pm 7am
- Provide quality service to the customer by responding to their requests promptly efficiently and courteously during checkin checkout and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Operate telephone effectively handling all calls promptly and professionally greeting all callers according to Accor policy.
- Complete the daily shift check list referring any items that require follow up to the Front Desk Supervisor or Duty Manager.
- Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently ensuring that future stays are updated with relevant needs and requests.
- Be versed in the VIP arrivals and special requests for the day.
- Be aware of group activity and crew movements liaising closely with the Front Desk Supervisor and/or Duty Manager and assisting as required to prepare for such activity.
- Have extensive knowledge of the Opera Front Desk system with respect to reservations check in cashiering and check out.
- Be fully versed in the Front Desk cashiering system balancing each shift and resolving outstanding items.
- Have an extensive knowledge of the hotel services and facilities.
- Demonstrate the Passion for Excellence through serving our guests with flair and professionalism ensuring that their requests are quickly and efficiently achieved.
- Ensure all guests are provided with personalised service and that the Essence of Pleasure is achieved.
- Embody the art of French hospitality through a can do attitude.
- Perform tasks within a timely manner.
- Assist with implementation and maintenance of Sofitel Brand Standards.
Qualifications :
- Highly motivated with excellent attention to detail.
- Experience within a similar role.
- Strong communication skills.
- Always display a professional appearance representing our Sofitel brand.
- Ability to work a rotating roster including weekends & public holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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