Guest Services - Switchboard Operator Full Time
Guest Services - Switchboard Operator Full Time
Posted on :
19-11-2024
Employer Active
1 Vacancy
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Job Description
What youll be doing:
- Answer all incoming calls via the switchboard in a professional and polite manner
- Provide exceptional service to our guests in every interaction by anticipating their needs responding to requests promptly efficiently and courteously
- Create genuine connections with guests by listening demonstrating care and empathy.
- Handle guest complaints in a positive manner escalating as required
- Communicate effectively with other departments such as Housekeeping Food & Beverage to assist guests in regard to room changes dining bookings etc.
- Keep other members of front office team informed on guest feedback requirements etc. during and on shift change
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience
What we can offer you:
- A fun work environment where your job is simply to make people happy!
- A genuine sense of community our team is one big family
- Share your love of Melbourne! Our guests want your insiderknowledge on what to experience when they visit this great city
- Develop invaluable skills that you can use in all walks of life customer service communication time management problem solving and resilience!
- If hospitality is your thing the career opportunities are endless as part of Australias largest hospitality employer Accor
- Be part of a company that cares for our community and our environment with industryleading initiatives that make you proud to come to work every day
Qualifications :
What were looking for:
- An energetic teamfocused and cando attitude
- Enthusiasm to connect with guests and to hear their story
- Exceptional communication skills both written and verbal
- High level of computer literacy
- Excellent attention to detail
- The ability to work across a 7 day roster evenings mornings and weekends
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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