Quality Analyst with Hebrew and English
Quality Analyst with Hebrew and English
Posted on :
19-11-2024
Employer Active
1 Vacancy
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Job Description
As a Quality Analyst with Hebrew and English in Sofia Bulgaria you will be a part of a great team and all together will:
- Monitor and audit transactions performed by frontline team members against internal and/or external quality assurance requirements to deliver excellent customer experience
- Ensure that transaction monitoring goals and requirements are met
- Create and update Customer Experience reports for the account by retrieving and updating the respective files and data
- Maintain the files updated for accurate analysis and process improvement / innovation
- Review and analyze data that affects Customer Experience
- Actively participate during calibration discussions to ensure alignment with business customer experience data and coaching methodology
- Comply with audits established by the CE Team Lead to provide immediate findings to the Operations and Training departments
- Raise questions to the market point of contacts for further clarification and spread the knowledge to frontline team members and internal teams
- Manage quality escalations process and root cause analysis
We are looking for someone with:
- Experience: 1 years in a quality and/or customer experiencerelated role
- Fluent in spoken and written Hebrew
- B2 or higher in English language
- Experience in analysis and working with dataset
- Proficiency in MS Office Suite / Google Suite
- Familiarity with internet applications and troubleshooting
What you will get:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50 benefits and services to choose from
- Positive international working environment
Employment Type
Full Time
Key Skills
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