Help Desk Analyst
Help Desk Analyst
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1 Vacancy
Job Description
Hello
This is Mukesh from SPAR Information systems. I came across your resume on a job board and thought you would be a perfect match for a job opportunity I have with my client. Please find the job description below and let me know your interest.
Role: Help Desk Analyst
Location: Meridian ID (100% Onsite)
Duration: 12 Months (C2C AND W2)
Job Description
Responsible for receiving all telephone or automated requests for IT assistance ensuring that the request or problem is accurately recorded and fulfilled within established timeframes.
PRIMARY DUTIES:
Primary duties may include but are not limited to
Handles basic technical problems via the telephone and resolves first line customer issues.
Logs and manages calls while utilizing the correct procedures.
Handles specialized functions including fulfillment and special projects.
Make appropriate and timely referrals of any requests that cannot be immediately resolved..
REQUIREMENTS:
Requires an AA/AS degree in Information Technology Computer Science or related field of study and minimum 1 year experience with personal computers computer networking telecommunications or configuration management troubleshooting experience; or any combination of education and experience which would provide an equivalent background.
PREFERRED QUALIFICATIONS:
2 years customer service experience strongly preferred.
Knowledge and use of SD tools strongly preferred.
Technical knowledge of personal computer hardware and software networking; telecommunications applications and/or configuration management strongly preferred.
Thanks & Regards
Mukesh Kumar Singh
Sr. Lead Technical Recruiter
SPAR Information Systems
(an Everify Company)
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Employment Type
Full Time
