Account Manager - HealthTech

Job Title Account Manager HealthTech

Job Location Remote

Duration Full Time

Experience level 15

Mandatory Skills Account Manager HealthTech

Key Responsibilities

Client Management:

Serve as the primary point of contact for HealthTech customers ensuring a high level of customer satisfaction.

Build and maintain strong longlasting client relationships.

Understand client needs and challenges and develop tailored solutions leveraging Emids capabilities.

Account Growth:

Identify opportunities to expand services within existing accounts.

Develop and execute strategic account plans to achieve growth targets within the current client base.

Collaborate with internal teams to drive upsell and crosssell opportunities.

Service Delivery:

Oversee the delivery of digital transformation services ensuring projects are completed on time within scope and within budget.

Coordinate with internal teams to ensure seamless service delivery and operational excellence.

Monitor project performance and implement improvements as needed.

Strategic Leadership:

Provide thought leadership and strategic direction for the HealthTech portfolio.

Stay abreast of industry trends and advancements in technology.

Represent Emids at industry events and conferences to enhance brand visibility and network with potential clients.

Key Competencies

Industry Expertise:

Healthcare and HealthTech Knowledge: Deep understanding of the healthcare ecosystem including regulatory requirements market trends and challenges specific to SaMD MedTech and Payor Tech sectors.

Technical Proficiency: Strong knowledge of digital Health Technologies software development data analytics AI cloud computing and lowcode platforms.

ClientCentric Mindset:

Customer Focus: Ability to build and maintain strong longlasting relationships with clients ensuring their needs and challenges are understood and addressed.

Empathy and Communication: Excellent interpersonal skills to communicate effectively with diverse stakeholders from technical teams to Clevel executives.

Strategic Thinking:

ProblemSolving: Ability to identify client issues and develop innovative tailored solutions to address them.

Visionary Leadership: Provide strategic direction and thought leadership helping clients navigate the complexities of digital transformation in healthcare.

Project and Account Management:

Operational Excellence: Proven track record of managing large accounts and ensuring the successful delivery of projects on time within scope and within budget.

Analytical Skills: Strong analytical abilities to monitor project performance identify areas for improvement and implement necessary changes.

Business Acumen:

Growth Focus: Expertise in identifying upsell and crosssell opportunities within existing accounts to drive account growth.

Financial Understanding: Knowledge of budgeting forecasting and financial management to align services with client budgets and expectations.

Adaptability and Learning Agility:

Continuous Learning: Eagerness to stay updated with industry trends technological advancements and regulatory changes.

Flexibility: Ability to adapt to changing client needs and market dynamics swiftly.

Team Collaboration:

CrossFunctional Collaboration: Experience working with diverse teams including sales marketing product development and service delivery to ensure seamless client experiences.

Leadership: Ability to lead and motivate teams fostering a collaborative and innovative work environment.

Regulatory and Compliance Knowledge:

Compliance Awareness: An understanding of regulatory requirements for SaMD MedTech and Payor Tech including FDA GDPR HIPAA and other relevant standards.

The Ideal Candidate Profile:

The Account Manager will be a senior level professional services executive with a successful track record of building and managing significant digital / technology / professional services businesses for other leading consulting IT or business services firms focused on the health and wellness markets. The incoming executive will have spent considerable time building Clevel client relationships closing significant business expanding his/her firms footprint in large/marquee healthcare/HealthTech accounts and establishing trusted advisor status within the Csuite.

The successful candidate may possess a prior revenue scale of $50M if coming from a broader services firm or possibly $6M$10M revenue footprint if hailing from an advisory/consulting background where the projects are smaller and more strategic. The Client Partner will ideally have the experience of building out large account/s and bring a set of established relationships with healthcare executives.

Tekshapers is an equal opportunity employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law.