SFS PickerPacker

ESSENTIAL RESPONSIBILITIES

HEARTS

• Ensures orders are received timely focusing on our customers and their experience as priority number one
• Asks questions and identifies opportunities to ensure internal processes support our customercentric focus
• Proactively drives continuous communication through the team and leadership to identify increased efficiencies and progress to goals

HANDS

• Picks prepares and packs online orders for the Ship from Store (SFS) and Buy Online Pick up In Store (BOPIS) programs
• Assembles labels and completes system transactions of shipping for each shipment accurately and efficiently to ensure excellent customer service
• Unloads freight from the truck and sorts it according to company procedures. Loads completed Ship from Store orders onto the truck for delivery directly to customers
• Participate in Loss Prevention procedures related to OmniChannel processes

MINDS

• Processes online orders in a productive and efficient manner to meet daily shipping quotas
• Maintains high standards throughout the back room by ensuring the area is well organized and by cleaning up any spills/messes with a sense of urgency
• Works to minimize shrink or shipping errors in the store by following proper policies and procedures with attention to detail

INSPIRE

• Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management
• Works with Store Management and other Team Members on projects in a friendly and professional manner
• Assists with training new Team Members on a variety of JOANN processes in the store

PHYSICAL REQUIREMENTS

• Stand during an entire shift (other than normal break time).
• Continuously walk around all areas of the store throughout the shift.
• Read written instructions reports and other information on paper and computer screens.
• Orally communicate with customers and other team members consistently throughout their shift.
• Input data on computer keyboard and handheld units.
• Use 2way radios (hear incoming messages and provide verbal response).
• Push/pull merchandise with appropriate equipment (carts bins etc.) to and from the backroom and sales floor.
• Lift place and arrange items on shelves and racks.
• Bend down and reach above the head.
• Climb and descend the ladder.
• Individually lift up to 49 pounds and group lift up to 97 pounds (under 2 lbs constantly 10 lbs frequently 1049 lbs on an occasional basis and 5097 lbs group lifts on an infrequent basis).

EXPECTED AVAILABILITY

Parttime status requires availability that meets the needs of the store. Parttime Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any hours required without restrictions as to the time of day or day of the week including but not limited to days evenings weekends overnight shifts and holidays. Hours are scheduled according to the needs of the store and the team members availability. Relocation may be required for career progression.

EDUCATION / EXPERIENCE

Education Minimum: High School Diploma GED or equivalent

Experience Minimum: 1& years experience in a customercentric environment preferred

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

• Medical Dental and Vision benefit plans
• Companypaid basic Optional and Dependent life insurance
• Longterm disability and Companypaid Shortterm disability
• Paid Time Off and Sick Time
• Tuition Reimbursement
• Team Member Discount