Team Leader

Roles and responsibilities

1. Team Leadership and Supervision

• Supervise Staff: Oversee the daily activities of the furniture team, assign tasks, and ensure productivity.
• Training and Development: Train new team members, provide ongoing training for existing staff, and support development to improve skills and performance.
• Set Performance Goals: Establish clear objectives for the team, encourage performance improvement, and motivate the team to reach department goals.

2. Sales and Customer Service

• Drive Sales Targets: Work to achieve or exceed sales targets by promoting furniture products and assisting customers with purchases.
• Customer Engagement: Engage with customers, understand their needs, and provide product recommendations to enhance the customer experience.
• Manage Customer Inquiries and Complaints: Handle inquiries professionally, resolve customer issues effectively, and escalate matters as needed.

3. Product Merchandising and Inventory Management

• Maintain Displays: Ensure furniture displays are attractive, organized, and in line with the company’s visual standards.
• Manage Inventory Levels: Monitor stock levels, assist with ordering, and ensure that the furniture area is well-stocked.
• Product Knowledge: Develop a deep understanding of the furniture products, features, and materials to provide informed advice to customers.

4. Operational Efficiency

• Oversee Daily Operations: Ensure that the furniture department operates smoothly, coordinating with other departments as necessary.
• Implement Policies and Procedures: Enforce company policies, safety protocols, and operational procedures to maintain a safe and efficient work environment.
• Prepare Reports: Document sales performance, customer feedback, and inventory issues for review by upper management.

5. Scheduling and Resource Allocation

• Staff Scheduling: Create and adjust staff schedules based on customer flow and store needs, ensuring coverage at peak times.
• Resource Management: Ensure the team has the tools and resources they need, such as point-of-sale systems, cleaning materials, and product information sheets.

6. Collaboration and Communication

• Liaise with Management: Report on the department’s performance, including sales, challenges, and staffing needs.
• Coordinate with Other Departments: Collaborate with inventory, marketing, and store management teams to align on promotions, product launches, and inventory needs.
• Feedback Loop: Provide feedback from the team to management on operational issues or customer feedback, helping to improve the department’s performance.

Desired candidate profile

1. Education and Experience

• Educational Background: A high school diploma or equivalent is typically required; additional education in retail management, interior design, or a related field is a plus.
• Retail Experience: At least 2-3 years of experience in retail, preferably in the furniture or home goods industry, with a strong understanding of sales strategies and customer service practices.
• Supervisory Experience: Previous experience in a leadership role, such as supervisor or team lead, is often preferred.

2. Key Skills and Competencies

• Sales and Customer Service Skills: Proven ability to meet or exceed sales targets and a commitment to providing excellent customer service.
• Product Knowledge: Strong understanding of furniture products, materials, and assembly to effectively assist customers and train team members.
• Merchandising: Familiarity with visual merchandising principles to create appealing product displays that attract customers and drive sales.

3. Leadership Qualities

• Motivational Skills: Able to inspire and motivate the team to achieve sales goals and maintain high standards of service.
• Communication: Strong verbal and interpersonal communication skills to guide the team, interact with customers, and report to management.
• Conflict Resolution: Skilled in addressing and resolving employee or customer issues calmly and constructively.

4. Organizational and Time Management Skills

• Attention to Detail: Ability to oversee inventory, ensure accurate displays, and maintain cleanliness and organization in the department.
• Multitasking Abilities: Comfortable managing multiple responsibilities, including overseeing staff, assisting customers, and restocking.
• Time Management: Efficiently prioritize tasks, especially during peak shopping times, to ensure the department operates smoothly.

5. Adaptability and Problem-Solving

• Adaptable: Ability to handle unexpected challenges, including last-minute customer requests, staff shortages, or inventory issues.
• Proactive Problem-Solver: Able to identify and address issues within the department, such as resolving customer complaints, managing stock levels, and optimizing display layouts.