Remote German Customer Support in Portugal
Remote German Customer Support in Portugal
Posted on :
18-11-2024
Employer Active
1 Vacancy
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Job Description
About the Role:
We are seeking a Customer Service Representative fluent in German to join our dynamic team. This is a remote position based in Porto Portugal ideal for local candidates. You will handle customer inquiries and issues with professionalism and efficiency ensuring exceptional service delivery.
Key Responsibilities:
- Assist customers with inquiries related to products services and general support via multiple communication channels (email chat and phone).
- Resolve customer issues by providing accurate information and solutions.
- Escalate unresolved issues to the appropriate departments as needed.
- Document and manage customer interactions in the CRM system.
- Maintain a positive and professional attitude while delivering exceptional customer experiences.
Schedule:
- Monday to Sunday (rotative shifts within the schedule below):
- Monday to Friday: 08:00 18:00
- Saturday and Sunday: 08:00 17:00
- Occasionally availability from 08:00 19:00 is required.
- Days off: Two rotative days per week.
Requirements:
- Fluency in German (native or nearnative level).
- Proficiency in English (minimum B2 level).
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Strong problemsolving skills and customerfocused mindset.
- Availability to work flexible and rotative shifts.
- Residing in Porto or nearby areas.
What We Offer:
- Competitive salary package with allowances.
- Remote work setup with all necessary equipment provided.
- Training and continuous support to help you succeed in the role.
- A collaborative and friendly work environment.
- Opportunities for career growth and development.
Employment Type
Full Time
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