Customer Support in Malta for Italian speakers
Customer Support in Malta for Italian speakers
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Job Description
Job Title: Contact Centre Agent (Italian English C1)
Location: Malta (OnSite)
Work Schedule: Monday to Sunday rotational shifts
Relocation Support: 2000 relocation bonus after 1 month of employment
Job Description:
We are seeking dynamic and motivated Contact Centre Agents with fluency in both Italian and English (C1 level) to join our team in Malta. As a Contact Centre Agent you will handle inbound and outbound calls assist customers with their inquiries resolve issues and provide exceptional service across multiple communication channels. This role requires strong communication skills the ability to work on a rotating schedule and a passion for delivering excellent customer experiences.
Responsibilities:
- Respond to customer queries via phone email and chat in Italian and English.
- Handle customer concerns resolve issues and provide accurate information.
- Follow up with customers to ensure their needs are fully met.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain detailed and accurate records of customer interactions.
- Contribute to a positive and professional work environment.
Requirements:
- Fluency in Italian and English (C1 level).
- Previous experience in customer service or contact centre environments is an advantage.
- Strong communication and interpersonal skills.
- Ability to work rotational shifts including weekends.
- Problemsolving skills and attention to detail.
- Ability to adapt to a fastpaced environment and meet service targets.
Benefits:
- Relocation Bonus: 2000 after 1 month of employment.
- Full Training provided to ensure success in the role.
- Basic Health Insurance coverage.
- Career Progression Opportunities within the company.
- Mobile schemes for staff.
- Gym packages included for employee wellbeing.
- Inhouse canteen serving a variety of healthy meals.
- Monthly events for team building and social engagement.
- Free onsite parking for your convenience.
- Staff discounts available in over 50 local businesses.
Employment Type
Full Time
