Customer Service Representative Swedish
Customer Service Representative Swedish
Posted on :
16-11-2024
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a technology BPO business which is looking to recruit a Swedishspeaking Customer Service Representative to join an exciting project in a healthcare industry.
Position: Customer Service Representative
Location: Barcelona Spain
Employment type: Fulltime
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Assist customersof a healthcare providerusing multiple channels as assigneddepending on the need(incoming telephone calls emails and chat)
- Identify issues the clients are facing handle complaints provide solutions and alternatives guide customerswithin the time limits
- Use guides andprotocolsprovided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be reassigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail
REQUIREMENTS:
- Native/Fluent inSwedish and fluent in English (at least B2 level) with strong proficiency in both written and spoken communication
- Demonstrate strong organisational listening and communication abilities
- Be detailoriented receptive and able to adapt to the diverse needs of different customers
- Previous experience with customer service and/ or Salesforce
- Thrive in a fastpaced environment managing multiple tasks efficiently
- Strong working knowledge of external systems and PC based internet and software applications (e.g. internet Microsoft Office)
OFFER:
- Great office location in Barcelona
- Transportation vouchers
- Indefinite contract
- Working schedule: MonFri 8AM 4:30PM
- Life insurance health insurance
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- Relocation support
Employment Type
Full Time
Key Skills
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