Customer Onboarding and Success Manager Italian
Customer Onboarding and Success Manager Italian
Posted on :
16-11-2024
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1 Vacancy
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Job Description
David Kennedy Recruitment is searching for an Italian speakingCustomer Onboarding and Success Manager to join our clients team in Dublin. Our client is aleader in outsourced inside sales outsourced partner enablement and outsourced customer success team
Position:Customer Onboarding and Success Manager
Location: Dublin Republic ofIreland
Work model: Remote within Ireland Hybrid in Dublin
Employment type: Temporary ContractFulltime
Remuneration: Base salary bonus
DUTIES AND RESPONSIBILITIES:
- Lead technical onboarding for new clients within the designated region
- Stay knowledgeable about technical integrations with software partners ensuring comprehensive support to clients
- Assess client needs and goals to plan for seamless integration with their existing systems technologies and infrastructure
- Support new clients throughout the onboarding process helping them achieve successful outcomes
- Foster longterm partnerships by building and maintaining strong relationships with clients
- Stay uptodate on the features functionality and practical applications of all product offerings to offer expert guidance
- Manage accounts directly striving to exceed quarterly and annual sales targets
- Analyze data to identify key opportunities and implement datadriven strategies to boost sales growth
- Collaborate with marketing to create and deliver highquality onboarding and troubleshooting materials for new customers
- Work closely with crossfunctional teams (sales product and engineering) to ensure alignment and success
- Keep informed on industry trends the competitive landscape and emerging technologies providing valuable insights to both clients and the sales team
REQUIREMENTS:
- Minimum 2 years experiencein account management partner support presales support postsales support technical issue resolution or clientfacing technical discovery
- Native or fluent in Italian (C1 level) with strong proficiency in both written and spoken communication
- Experience in industries such as online brokers online marketplace software IT services or the SaaS sector is preferred
- Strong communication and presentation skills
- Excellent project management abilities
- Analytical skills with the ability to interpret data and use it to guide decisionmaking.
- Exceptional time management and prioritization skills
- Comfortable working in both strategic and tactical roles especially in dynamic or ambiguous environments
- Ability to work effectively under tight deadlines adapt to shifting priorities and balance immediate needs with longterm goals
- Adaptable to shifting priorities and evolving business needs
OFFER:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Temporary contract with the potential to extend market
Employment Type
Full Time
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