ITPROUSPSNCSystem Administrator- Senior
ITPROUSPSNCSystem Administrator- Senior
Posted on :
16-11-2024
Employer Active
1 Vacancy
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Job Description
JOB DESCRIPTION:
Client needs an excellent desktop support for activities such as troubleshooting software installs PC replacements imaging equipment inventories PC maintenance applying critical updates documenting tickets customer onboardings and offboardings.
System Admin MidLevel Contractor Job Description EEM Support
- Support customers using good customer service skills including the ability to communicate to both technical and nontechnical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- Image or provision new equipment hardware & provide to customer
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team & providing feedback
- Test upgrades and software changes
- Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Assist with developing team processes & a knowledge base
- Basic understanding of MECM Active Directory Tanium Intune & Beyond Trust
- Basic knowledge of Macintosh Apple devices with a willingness to learn
- Work with vendors on warranty cases
- Collaborate with internal teams on technical issues
- Work on special projects as needed
Requirements
- Support customers using good customer service skills including the ability to communicate to both technical and nontechnical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- Image or provision new equipment hardware & provide to customer
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Testing Intune processes for Tier 3 team & providing feedback
- Test upgrades and software changes
- Install software following security & internal processes
- Basic understanding of MECM Active Directory Tanium Intune & Beyond
- Basic knowledge of Macintosh Apple devices with a willingness to learn
Benefits
Health Insurance
Sick Leave
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Image or provision new equipment hardware & provide to customer Use strong organizational skills to track onboarding & shipping activities based on customer requests. Follow asset management processes to ensure proper customer billing Testing Intune processes for Tier 3 team & providing feedback Test upgrades and software changes Install software following security & internal processes Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Basic knowledge of Macintosh Apple devices with a willingness to learn
Employment Type
Full Time
Key Skills
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