Service Coordinator - Family Directed Services
Service Coordinator - Family Directed Services
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Job Description
Position Summary: The case manager is responsible for coordinating client services. This includes evaluating client needs prioritizing the level of service coordination determining appropriate and cost effective services tracking expenses and documenting outcomes. The case manager must also continuously monitor and evaluate services for quality.
Essential Responsibilities:
Demonstrate knowledge of NH Regulations (HeM) and ensure compliance with regulations
System Navigator
Person Centered Planning
Monitoring and Assuring Individual Outcomes
Monitoring and Assuring Health and Safety
Conduct and review assessments of client needs
Develop a Service Agreement including goals objectives methodology and timelines based on assessments
Monitor client services
Continuously review services assessing appropriateness and progress toward goals and/or treatment
Ensure service delivery meets client needs in an appropriate setting with positive outcomes
Ensure services are provided in a costeffective manner
Request revisions or adjustments in services as appropriate
Coordinate RFP process to create a new or different service provider as necessary
Prepare and maintain documentation
As necessary assist individuals communicate needs desires and preferences
Develop proactive crisis planning
Negotiate service contracts with vendors that demonstrate quality services
Demonstrate an understanding of individual budgets
Assist in decision making process related to vendor reimbursement issues
Research community organizations to reduce costs and increase supports to individuals
Participate in Agency committees teams and work groups
This job requires regular inoffice attendance and inperson visits to home and communitybased locations based on client needs but at a minimum quarterly.
Other duties and responsibilities as assigned by supervisor
Requirements
Qualifications:
Education and Experience
Bachelor s degree preferred consideration may be given to those with an Associate s degree and a minimum of two years of work experience in human services
1 2 years of experience working in human services preferred
Proficiency in Microsoft Office Suite and database systems
Demonstrated ability to work collaboratively with system users at every level in the organization
Valid driver s license and access to a safe operating vehicle during scheduled working hours
$100000/300000 Automobile Liability Insurance
Skills and Abilities
Demonstrate a commitment to The Moore Center s values
Comply with all state agency and department policies and procedures
Demonstrate a strong emphasis on customer service skills both to clients and all staff
Ability to handle multiple tasks simultaneously while presenting a professional demeanor at all times
Possess strong time management and organization skills including the ability to prioritize multiple tasks and ensure timely follow through
Ability to work independently and as part of an interdisciplinary team
Demonstrate creative innovative thinking and problem solving
Interact effectively with people of varied educational socioeconomic and ethnic backgrounds skill levels and value systems
Demonstrate excellent verbal and written communication skills
Demonstrate proficiency in Microsoft Office including Word Excel Outlook and the ability to master new software
Note: Moore Center Services considers the ability to speak read and write English to be essential functions of all positions in the best interest of the clients that we serve. Job requirements essential responsibilities and physical requirements are essential to ensure the safety and wellbeing of the clients we serve. We may be able to consider alternate methods of accomplishing tasks to accommodate physical limitation(s) you may have. Notwithstanding in an emergency all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve.
All staff must adhere to the New Hampshire state law requiring mandated reporting of suspected abuse neglect or exploitation. Additionally staff are required to maintain criminal motor vehicle DCYF OIG and Bureau of Elderly and Adult Services record checks that meet agency and regulatory standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle a valid driver s license and maintaining personal comprehensive auto insurance coverage of $100000/300000.
Benefits
We offer a competitive salary plus a comprehensive benefits package including:
- Medical and dental insurance
- Life insurance
- Short and longterm disability insurance
- Paid time off
- Tax deferred savings plan (agency match of 4% after one year)
For more information and to apply please visit
Qualifications: Education and Experience Bachelor s degree preferred, consideration may be given to those with an Associate s degree and a minimum of two years of work experience in human services 1 - 2 years of experience working in human services preferred Proficiency in Microsoft Office Suite and database systems Demonstrated ability to work collaboratively with system users at every level in the organization Valid driver s license and access to a safe operating vehicle during scheduled working hours $100,000/300,000 Automobile Liability Insurance Skills and Abilities Demonstrate a commitment to The Moore Center s values Comply with all state, agency and department policies and procedures Demonstrate a strong emphasis on customer service skills, both to clients and all staff Ability to handle multiple tasks simultaneously while presenting a professional demeanor at all times Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through Ability to work independently and as part of an inter-disciplinary team Demonstrate creative, innovative thinking and problem solving Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems Demonstrate excellent verbal and written communication skills Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software Note: Moore Center Services considers the ability to speak, read and write English to be essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities and physical requirements are essential to ensure the safety and wellbeing of the clients we serve. We may be able to consider alternate methods of accomplishing tasks to accommodate physical limitation(s) you may have. Notwithstanding, in an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve. All staff must adhere to the New Hampshire state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle, DCYF, OIG and Bureau of Elderly and Adult Services record checks that meet agency and regulatory standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver s license and maintaining personal comprehensive auto insurance coverage of $100,000/300,000.
Employment Type
Full Time
