Customer Success Consultant
Customer Success Consultant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Building Dreams One Innovation at a Time
Our client stands tall as one of Australias remarkable startup success stories tracing its origins back to a humble Melbourne garage over two decades ago. With an unwavering commitment to excellence they have extended their influence to eight countries revolutionizing the property industry and reimagining whats possible. With a workforce of over 1400 dedicated professionals they continuously strive to deliver exceptional experiences to both valued customers and consumers alike. Our clients relentless pursuit of innovation coupled with a profound understanding of the real estate landscape has solidified their position as a trailblazer in the industry.
As a Customer Success Specialist you will be a core part of the Customer Success Team sitting within the Customer Group. You ll serve as a knowledgeable resource in REA SaaS products managing customer inquiries proactively engaging with customers and working with Relationship Managers to optimize product adoption usage and retention.
Shift: Day Shift (Mon Fri; 7AM 4PM); Fixed weekends off
Work setup: Onsite Ortigas (will transition to Hybrid after 6 months)
Perks: Day 1 HMO Abovemarket salary Work Life Balance
- Act as a specialist in REA SaaS products offering support and best practices to maximize customer value.
- Manage a centralized inbox of requests via Gainsight ensuring timely and thorough responses.
- Collaborate with Relationship Managers to alert them on product scorecards uncovering new opportunities and identifying risks.
- Gather customer feedback for Product Marketing and Sales teams to enhance customer adoption and engagement.
- Hit adoption usage growth and retention targets contributing to REA s strategic vision.
- Stay informed on the Australian Real Estate market and REA s advertising solutions.
- Conduct daily contact with Relationship Managers and customers through phone and video.
Requirements
Are You the Key to Unlocking Customer Success
- At least 25 years of experience in Customer Success
- Proven experience in a Customer Success or Account Management role in a fastpaced dynamic environment.
- Demonstrated success in improving product adoption and retention rates.
- Excellent communication skills both written and verbal with a proactive and reactive approach.
- 35 years experience in technology or media sectors adept at grasping the products value to customers.
- Strong data analysis skills with the ability to transform insights into actionable recommendations.
- Ability to multitask and prioritize on the fly.
- Familiarity with Salesforce Tableau or Gainsight is a plus.
- Willingness to report in Ortigas.
Benefits
The Perfect Property for Your Career Growth
- Day 1 HMO coverage
- Competitive salary and compensation package
- Prime office location in Ortigas (near MRT restaurants and banks)
- Day shift schedule with fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
- 24/7 free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!)
- Unlimited employee referral incentives
- 20 annual leaves including 5 convertible to cash
- Fun and engaging team activities
- Mentorship opportunities with global leaders
- Pathways for career advancement
- Diverse and inclusive work culture
The Values we live by
Our Values are at the core of how we operate treat each other and the choices we make because how we do our work is equally important as what we do. Youll feel it as soon as you join the family; our Values are role modelled by our leaders lived by our people and felt by our customers consumers and communities.
We are looking for someone who can:
- Reimagine it
- Own it
- Do it with heart
- Inspire it
- Do it as a team
- Keep it real
Who are we
At Emapta we pride ourselves on offering more than just a job we provide a lifestyle. Enjoy the perfect worklife balance with our flexible arrangements empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.
Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emaptas competitive compensation package combined with a vibrant work culture will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights gain exposure to diverse industries and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.
#EmaptaExperience
Are You the Key to Unlocking Customer Success? At least 2-5 years of experience in Customer Success Proven experience in a Customer Success or Account Management role in a fast-paced, dynamic environment. Demonstrated success in improving product adoption and retention rates. Excellent communication skills, both written and verbal, with a proactive and reactive approach. 3-5 years experience in technology or media sectors, adept at grasping the product's value to customers. Strong data analysis skills with the ability to transform insights into actionable recommendations. Ability to multi-task and prioritize on the fly. Familiarity with Salesforce, Tableau, or Gainsight is a plus. Willingness to report in Ortigas.
Employment Type
Full Time
