Medical Information Officer - Spanish
Medical Information Officer - Spanish
Posted on :
15-11-2024
Employer Active
1 Vacancy
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Job Description
Job Purpose
Act as a first line of contact in regard to medical and scientific enquires for Theramex products for patients medical professionals and other internal/external stakeholders.
Key Duties and Responsibilities
- Handling first and second line medical enquiries from all sources (i.e. emails calls letters etc.);
- Provision of scientifically sound responses to medical information enquires;
- Timely evaluation and escalation of the enquires as/ when required i.e. triage of adverse events (AEs) product quality complaints (PQCs) complex medical information enquires;
- Ensure that relevant and accurate information is logged in the Theramex tracking system;
- Periodic reconciliation of the enquiries AEs and PQCs with the relevant departments within Theramex;
- Handling of non medical information enquires and provision of excellent customer service;
- Make outbound calls to members of public where follow up action is required;
- Preparation of standard responses and Frequently asked questions documents for Theramex products;
- Any other ad hoc tasks/duties considered appropriate to the role.
Minimum Requirements (Experience & Education)
Essential Criteria
- Education to Bachelor or Masters degree in science (i.e. biology chemistry pharmacy other)
- Fluent written and spoken Spanish and English
- Call Centre Control Room or other Customer Service environment preferred but not essential
Skills
- Excellent Customer Service skills
- Excellent keyboard skills
- Possess a high level of communication skills
- Able to assimilate information quickly to make informed decisions and act accordingly in line with policy practices and procedures
- Demonstrate good written analytical and listening skills.
Employment Type
Full Time
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